Molecular Lab Solutions Specialist — Onsite/Remote Mentor

Roche; Sant Cugat del Vallès; On-site; EUR 60,000 - 90,000; Full time

Job summary

Roche in Sant Cugat (Spain) seeks a Solution Specialist to support automated molecular laboratories. You will handle complex solution cases, combining technical knowledge with strong customer service and on-site collaboration with labs and affiliates.

You will design training concepts, mentor junior specialists, and drive knowledge transfer across global teams, ensuring programs stay current and effective. Travel up to 30% is expected; fluent English and Spanish are essential.

Qualifications

• Bachelor’s degree in health-related sciences, engineering, computer science, or technical field.
• On-site experience in a clinical laboratory or customer support to labs is essential.
• Experience with navify Lab Operations, cobas x800, and related lab software is a plus.

Responsibilities

• Provide solutions support in automated molecular laboratories.
• Design training concepts and lead solution workshops.
• Mentor and support solution specialists, affiliates, and regional teams.
• Maintain knowledge transfer through documentation and dashboards.

Skills

Customer support

Training design

English fluency

Spanish fluency

Lab automation

Education

Bachelor’s degree in health-related sciences, engineering, computer science

Tools

Fortigate

Unified Gateway

Unified Services Connector

Job description

Roche in Sant Cugat (Spain) seeks a Solution Specialist to support automated molecular laboratories. You will handle complex solution cases, combining technical knowledge with strong customer service and on-site collaboration with labs and affiliates.

You will design training concepts, mentor junior specialists, and drive knowledge transfer across global teams, ensuring programs stay current and effective. Travel up to 30% is expected; fluent English and Spanish are essential.