Network Operations Center Technician

BULLIT MANAGEMENT SERVICES LIMITED; Valencia; Presencial; EUR 30.000 - 40.000; Jornada completa

Descripción de la vacante

A technology services company located in Valencia is seeking NCC Operators to perform 24×7 monitoring and Tier‑1 troubleshooting across network and cloud environments. The ideal candidate will have at least 1 year of experience in NCC/NOC operations and possess an ITIL certification. English proficiency at CEFR B2 or above is required. This position involves working rotational shifts and maintaining incident records while collaborating with Tier‑2 engineering teams.

Formación

• Minimum 1 year of relevant NCC / NOC / ICT operations experience.
• ITIL v3 or ITIL 4 Foundation certification required.
• English proficiency at CEFR B2 or above.

Responsabilidades

• Perform continuous monitoring across network, servers, and public cloud.
• Handle event management and alarm triage.
• Perform Tier‑1 troubleshooting following approved SOPs.

Conocimientos

NCC/NOC/ICT operations experience

English proficiency (CEFR B2 or above)

Ability to work 24×7 shifts

Educación

ITIL v3 or ITIL 4 Foundation certification

Descripción del empleo

NCC Operators deliver 24×7×365 frontline operations, performing monitoring, event handling, Tier‑1 troubleshooting, and escalation across UN ICT, network, satellite, cloud, and data‑centre environments.

Key Responsibilities

• Perform continuous monitoring using UN‑approved tools across:
• Network, servers, storage
• Satellite & RF infrastructure
• Security devices
• Public cloud (Azure, AWS)
• M365 and application platforms
• Handle event management and alarm triage
• Perform Tier‑1 troubleshooting following approved SOPs
• Escalate incidents to:
• Tier‑2 engineering teams
• External service providers (as required)
• Support incident, critical incident, and security incident processes
• Execute approved low‑level operational activities (e.g. checks, verifications, routine actions)
• Maintain accurate incident records in UN‑provided ITSM/CRM tools
• Contribute inputs for:
• Shift reports
• Incident and change reporting
• Ensure 15‑minute shift handover overlap with incoming operators

Mandatory Skills & Qualifications

• Minimum 1 year of relevant NCC / NOC / ICT operations experience
• ITIL v3 or ITIL 4 Foundation certification
• English proficiency: CEFR B2 or above
• Ability to work rotational 24×7 shifts on‑site