(native Slovak) Chat Support Consultant, crypto (Remote)

SupportYourApp; Barcelona; A distancia; EUR 25.773 - 42.955; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Fully remote work opportunity

Rewards for referring friends

Responsive leadership

Development opportunities

Culture built on trust with no time-tracking

Descripción de la vacante

A global customer support provider is seeking a Chat Support Consultant fluent in Slovak and English. This remote position involves providing exceptional support in crypto trading through live chat and managing customer inquiries effectively. Applicants should have previous live chat experience, and a strong understanding of financial topics is preferred. This role offers a flexible schedule and emphasizes personal development in an inclusive, multicultural environment.

Formación

• At least 6-12 months of live chat support experience, preferably in crypto or financial services.
• Personal computer with stable internet connection.
• Ability to adapt to different shifts including weekends and holidays.

Responsabilidades

• Deliver outstanding customer support in crypto trading via live chat and email.
• Build strong customer relationships.
• Provide valid and accurate information to customer requests.
• Continuously seek ways to improve team performance.

Conocimientos

Native Slovak speaker

Excellent English communication skills (C1)

Live chat support experience

Basic financial knowledge

Knowledge of the crypto industry

Salesforce CRM experience

Analytical and problem-solving skills

Positive and proactive attitude

Herramientas

Salesforce

Descripción del empleo

(native Slovak) Chat Support Consultant, crypto (Remote)

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Who are we?

SupportYourApp is a global Support‑as‑a‑Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office.

What you will do:

• Deliver outstanding customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Handle customer inquiries and feedback
• Provide valid, accurate information and solutions to customer requests
• Maintain up‑to‑date knowledge of the company's trading platform and general market conditions
• Understand customers' needs and deliver constructive feedback to the management team
• Continuously seek ways to improve team performance and work efficiency
• Be part of a fast‑paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays

What you need to succeed in this role:

• Native Slovak speaker and excellent English communication skills (at least C1 level)
• At least 6‑12 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience
• Crypto industry knowledge
• CRM experience in Salesforce
• Strong analytical, logical thinking, and problem‑solving skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8 Gb of RAM) with a stable internet connection (minimum 50 Mbps download and 40 Mbps upload)

Will be a great plus:

• Basic financial knowledge or payment/banking experience

Benefits:

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also internal health policy
• Responsive leadership interested in your development and long‑lasting cooperation
• Greenhouse conditions for self‑development
• A culture built on trust, with no time‑tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you're a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don't miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

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We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law. Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.

Seniority level

Associate

Employment type

Contract

Job function

Customer Service

Industries

IT Services and IT Consulting

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