(native Finnish) Chat Support Consultant, crypto (Remote)

SupportYourApp; Torrevieja; A distancia; EUR 36.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible schedule

Opportunity to work remotely

Rewards for referring friends

Rewards for referring friends

Inclusive international environment

SupportYourApp culture

Home office stipend

Descripción de la vacante

A leading support service firm is seeking a Chat Support Consultant based in Torrevieja, Spain. Your primary role will include delivering exceptional support in crypto trading through live chat and email. Requirements include being a native Finnish speaker with excellent English skills, and previous chat support experience. Enjoy remote work flexibility and a multicultural environment, while gaining opportunities for personal growth. Don't miss this chance to contribute to customer satisfaction with your proactive attitude!

Formación

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Personal computer with stable internet connection.
• Crypto industry knowledge is advantageous.
• CRM experience with Salesforce is a plus.
• Strong analytical thinking and research skills.
• Positive, proactive and responsible attitude.
• Stable internet connection and a home setup (8GB RAM min).

Responsabilidades

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care.
• Handle sensitive customer data with care and security.
• Apply the latest customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Be adaptable to weekend/holiday shifts and fast-paced environments.
• Communicate with developers and cross-functional specialists.

Conocimientos

Native Finnish speaker

Excellent English communication skills

Strong analytical thinking

Customer relationship management

Proactive and responsible attitude

Analytical thinking

Problem solving

Herramientas

Salesforce

Descripción del empleo

Overview

SupportYourApp is a global Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. Join our community as a Chat Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals in cooperation with our People First management approach.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email, promptly addressing inquiries and complaints
• Build strong and lasting customer relationships
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI
• Be a part of fast-paced environment requiring strong focus, commitment, and adaptability to different shifts including weekends and holidays
• Communicate with developers and cross-functional specialists

What you need to succeed

• Native Finnish-speaker and excellent English communication skills (at least C1 level)
• At least 6 months of live chat support experience, preferably in crypto or financial services
• Basic financial knowledge or payment/banking experience is preferred
• Crypto industry knowledge is a plus
• CRM experience in Salesforce is an advantage
• Strong analytical thinking and research skills
• Positive, proactive and responsible attitude
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload)

Nice to have

• CRM systems expertise

Benefits

• Flexible schedule
• Opportunity to cooperate fully remotely
• Inclusive international environment
• Compensation in USD
• Rewards for referring friends
• Balance between project workload and personal time, but also - internal health policy
• Responsive leadership interested in your development and long-lasting cooperation
• Greenhouse conditions for self-development
• A culture built on trust, with no time-tracking requirements
• The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected

You can learn more about the company and its culture by visiting our official website and social pages on Facebook, Instagram, and LinkedIn.

So if you\'re a proactive Support Specialist who thrives on solving problems, ensuring customer satisfaction, and delivering outstanding service, don\'t miss this opportunity and send us your CV in English to collaborate with us!

Over 1200+ specialists who already deliver exceptional customer experiences collaborating with SupportYourApp.

Know someone perfect for the role? Refer them and get rewarded!

We adhere to the principles of equal treatment of candidates and prohibit discrimination on any grounds protected by law.

Your personal data will be processed as described in the SupportYourApp Candidate Privacy Notice.