Bilingual German–English Saas Customer Care Specialist (Remote)

Playtomic; Madrid; Hybrid; EUR 30,000 - 55,000; Full time

Job summary

Medtronic in Madrid and Lisbon is looking for a Customer Service Specialist to guide customers through the service and repair journey, coordinating with engineers, repair centers, and logistics teams.

You will manage requests, quotations, orders, and follow-ups to ensure an outstanding customer experience, while maintaining accuracy in a regulated MedTech environment.

Proficiency in English, Portuguese, and Spanish is required, with priority given to experience in healthcare or life sciences.

Qualifications

• High School Diploma and 2+ years in customer service or related field.
• Fluent in English, Portuguese and Spanish, written and verbal.
• Ability to manage multiple priorities with high accuracy.
• Proficiency with Outlook, Excel, and Word.
• Experience following established processes in an operational environment.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service‑related complaints, ensuring timely resolution and appropriate follow‑up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Skills

English

Portuguese

Spanish

Customer service

Multitasking

Microsoft Office

Education

High School Diploma

Tools

Microsoft Office suite

SAP or Salesforce CRM

Job description

Flexible Work Arrangement
Lisboa, Lisboa, Portugal
Madrid, Madrid, Spain
Full time
R75612
Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

Primary Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience
• Collaborate closely with service engineers, repair centers, logistics teams and other internal stakeholders to resolve customer issues
• Handle customer escalations, including product and service‑related complaints, ensuring timely resolution and appropriate follow‑up
• Support quality and compliance requirements in a highly regulated MedTech environment.
• Contribute to process improvements and continuous improvement initiatives
• Participate in projects, system enhancements and User Acceptance Testing (UAT) activities to help improve the tools and processes we use every day

Required Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, service support or a related environment
• Professional proficiency in English, Portuguese and Spanish, both written and verbal
• Experience managing multiple priorities while maintaining a high level of accuracy and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Excel, and Word.
• Experience working within established processes and procedures in an operational environment

Preferred Qualifications

• Experience supporting customers within healthcare, medical technology, life sciences, manufacturing, or other regulated industries
• Experience using Enterprise Resource Planning (ERP) or Customer Relationship Management (CRM) systems such as SAP or Salesforce
• Proficiency in an additional European language
• Experience managing customer escalations or complex customer inquiries
• Experience participating in process improvement initiatives, projects, or User Acceptance Testing (UAT) activities

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.