Workplace Solutions - Customer Service - Finnish and/or Swedish Language

Testing Site - JPMC; Barcelona; In loco; EUR 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

JP Morgan Workplace Solutions in Barcelona seeks a Customer Service Analyst to act as a key contact for participants, delivering exceptional client service and handling inquiries with precision.

The role emphasizes strong communication, problem solving, and continuous improvement while interacting with multiple internal teams to resolve issues and maintain high service levels.

Competenze

• Excellent customer service via telephone and email in Swedish or Norwegian.
• Strong problem solving skills and client focus.
• Proactivity, continuous improvement mindset, and discretion in decision making.

Mansioni

• Provide excellent customer service via email and phone at first and second level.
• Escalate unresolved issues to higher support levels.
• Interact with Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc to resolve queries.
• Provide ad-hoc training and contribute to Knowledge base articles.
• Maintain contact with customers throughout the ticket lifecycle.
• Identify and recommend improvements to the Service Desk to add value.

Conoscenze

Customer service

Problem solving

Interpersonal skills

Proactive mindset

Discretion and judgement

Continuous improvement

Formazione

Economics or Finance degree

Strumenti

Contact Center software

Descrizione del lavoro

As a Customer Service Analyst in JP Morgan Workplace solutions you will be a prominent point of contact for our participants. This role demands good communication and a desire to deliver exceptional client service.

Job Responsibilities

• Provide excellent customer service via email and phone at 1stand 2ndlevel response
• Escalate unresolved issues to 2ndand 3rdline support teams
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles
• Maintaining contact with customers throughout the ticket life cycle
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Required Qualifications, Capabilities and Skills:

• Excellent Customer Service skills in telephone and email etiquette through the Swedish or Norwegian languages
• Strong problem solving skills.
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.
• Passion for learning new things every day and a continuous improvement mindset

Preferred Qualifications, Capabilities and Skills:

• University degree in Economics, Finance or equivalent work experience desired.
• Experience in Customer Service role, preferably in the Financial Services or Software industry.
• Experience with Contact Center solutions
• Fluency of Finnish and Swedish is preferred
• Other languages are also advantageous with examples including Czech, French, German, Polish and Arabic.