Client Services Analyst - Financial Services Desk

Aumni; Barcelona; Presencial; EUR 30.000 - 45.000; Jornada completa

Descripción de la vacante

J.P. Morgan Workplace Solutions is seeking a Customer Service Analyst who serves as a key contact for participants, delivering exceptionally professional support via email and phone. The role emphasizes clear communication and a commitment to high-quality client service.

The position requires collaborating with Operations, Payments, Settlement, Trading, IT and other teams; providing training, maintaining knowledge base articles, and driving continuous service improvements across the desk.

Formación

• Fluent in Czech, Swedish or any other European language.
• Excellent customer service skills in telephone and email etiquette.
• Strong problem solving skills.
• Client focus, interpersonal skills and ability to network.
• Proactivity and Continuous Improvement mindset.
• Maintains highest level of technical skill in field of expertise.
• This position requires a high degree of discretion and judgement.
• Passion for learning new things every day and a continuous improvement mindset.

Responsabilidades

• Provide excellent customer service via email and phone at 1st and 2nd level response.
• Escalate unresolved issues to 2nd and 3rd line support teams.
• Interact with other areas of the company in resolving queries raised by clients and participants (Operations, Payments, Settlement, Trading, IT, Product Design, Sales, etc)
• Provide ad-hoc training and education to users as well as contribute to Knowledge base articles.
• Maintaining contact with customers throughout the ticket life cycle.
• Identify and recommend areas for improvement within the Service Desk function that support and add value to business activities.

Conocimientos

Fluent languages

Customer service

Problem solving

Client focus

Proactivity

Continuous improvement

Technical skill

Discretion

Continuous learning

Educación

University degree in Economics/Finance

Herramientas

Contact Center software

Descripción del empleo

J.P. Morgan Workplace Solutions is seeking a Customer Service Analyst who serves as a key contact for participants, delivering exceptionally professional support via email and phone. The role emphasizes clear communication and a commitment to high-quality client service.

The position requires collaborating with Operations, Payments, Settlement, Trading, IT and other teams; providing training, maintaining knowledge base articles, and driving continuous service improvements across the desk.