Bilingual Customer Care Assistant – Hybrid (Lisbon/Madrid)

Dani García Group; Madrid; Hybrid; EUR 18,000 - 37,000; Full time

Benefits offered by this job

Medtronic Incentive Plan (MIP)

Job summary

Medtronic is seeking a Customer Care Representative to support service and repair journeys for healthcare devices. You’ll act as a trusted partner to customers, coordinating requests and escalations while collaborating with engineers, logistics, and QA in a hybrid Lisbon/Spain setting.

The role requires 2+ years in customer service, fluency in English, Portuguese and Spanish, and experience with ERP/CRM systems. Travel is minimal and benefits are provided under a flexible compensation plan.

Qualifications

• High School Diploma and 2+ years of relevant experience in customer service, operations, or related environment.
• Proficiency in English, Portuguese and Spanish, both written and verbal.
• Experience using Microsoft Office (Outlook, Excel, Word).
• Experience with ERP/CRM systems such as SAP or Salesforce.

Responsibilities

• Act as the primary point of contact for customers throughout the service and repair journey.
• Manage service requests, quotations, orders and follow-up activities to ensure outstanding customer experience.
• Collaborate with service engineers, repair centers, logistics teams and other stakeholders to resolve issues.
• Handle customer escalations and ensure timely resolution and follow-up.
• Support quality and compliance in a regulated MedTech environment.
• Participate in process improvements and UAT activities to improve tools and processes.

Skills

English

Portuguese

Spanish

Microsoft Office

Customer service

ERP/CRM experience

Education

High School Diploma

Tools

SAP/Salesforce

Job description

Medtronic is seeking a Customer Care Representative to support service and repair journeys for healthcare devices. You’ll act as a trusted partner to customers, coordinating requests and escalations while collaborating with engineers, logistics, and QA in a hybrid Lisbon/Spain setting.

The role requires 2+ years in customer service, fluency in English, Portuguese and Spanish, and experience with ERP/CRM systems. Travel is minimal and benefits are provided under a flexible compensation plan.