Multilingual 24/7 Customer Support Specialist (Mandarin)

BVGroup; La Línea de la Concepción; Presencial; EUR 28.139 - 37.519; Jornada completa

Descripción de la vacante

BVGroup is seeking a Customer Service Specialist - Multilingual (Mandarin Speaking) based in Gibraltar. You will provide support across live chat, email and phone in a fast-paced 24/7 operation for a global betting and gaming audience.

You will handle queries in English and Mandarin, resolve issues promptly, maintain high communication standards, and collaborate with peers to ensure consistent customer experiences.

Formación

• Full professional proficiency in English & Mandarin (spoken and written).
• Previous experience in a multi-channel customer support role is preferred.
• Excellent communication, problem-solving, and decision-making skills.
• Ability to work in a 24/7 shift environment, including nights and weekends.
• Strong time management and multitasking capabilities.
• Comfortable working with CRM systems, ticketing tools, and chat platforms.

Responsabilidades

• Provide support across live chat, email, and phone within a 24/7 operation, ensuring customers receive consistent, high-quality service.
• Manage a wide range of queries across multiple languages, deliver timely and effective solutions, and ensure every interaction results in a positive and professional customer experience.
• Manage inbound chats, emails, and calls, delivering prompt, courteous, and effective support.
• Resolve product, account, or service issues in line with company procedures.
• Maintain high standards in written and verbal communication.
• Multi-task across platforms while managing customer expectations professionally.
• Escalate complex issues when necessary and follow up to ensure full resolution.
• Adhere to defined KPI and SLA targets.
• Keep up to date with internal processes, system changes, and product knowledge.
• Work collaboratively with peers and managers, contributing to a positive team culture.

Conocimientos

English

Mandarin

Herramientas

CRM systems

Ticketing tools

Chat platforms

Descripción del empleo

BVGroup is seeking a Customer Service Specialist - Multilingual (Mandarin Speaking) based in Gibraltar. You will provide support across live chat, email and phone in a fast-paced 24/7 operation for a global betting and gaming audience.

You will handle queries in English and Mandarin, resolve issues promptly, maintain high communication standards, and collaborate with peers to ensure consistent customer experiences.