Bilingual Customer Service Host (Spanish/English) – 24/7

Super Group (SGHC); Ceuta; Presencial; EUR 24.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Life assurance

Income protection

Pension scheme

Descripción de la vacante

Super Group (SGHC) is seeking a Customer Service Host in Ceuta to deliver high‑quality service across live chat, calls and emails in Spanish and English. You will own customer queries, manage multi‑channel interactions, and assist with regional tasks using translation tools.

Strong communication and collaboration are essential, with a willingness to work 24/7 shifts. The role emphasizes relationship building, accuracy in data entry, and potential cross‑selling of products while contributing to a

Formación

• Clear, confident communication (written and verbal) with the ability to break down complex ideas.
• Collaborative mindset to work smoothly with cross‑functional teams.
• Strong organizational skills to manage multiple projects without dropping the ball.
• Exceptional attention to detail and commitment to high‑quality work.
• Available for 24/7 shift rotations, in Spanish and English where applicable.

Responsabilidades

• Provide world‑class customer service via telephone, email, and live chat in Spanish and English.
• Take full responsibility for customer queries and complaints.
• Assist on tasks across regions using translation tools.
• Process and resolve contacts in a multimedia environment.
• Enter pertinent information into databases and build customer relationships.
• Cross‑sell products and services and support team managers with additional tasks.

Conocimientos

Strong communication

Cross‑functional collaboration

Organizational skills

Attention to detail

Adaptability

Fluent English

Spanish as first language

24/7 shift availability

Educación

Degree or diploma

Descripción del empleo

Super Group (SGHC) is seeking a Customer Service Host in Ceuta to deliver high‑quality service across live chat, calls and emails in Spanish and English. You will own customer queries, manage multi‑channel interactions, and assist with regional tasks using translation tools.

Strong communication and collaboration are essential, with a willingness to work 24/7 shifts. The role emphasizes relationship building, accuracy in data entry, and potential cross‑selling of products while contributing to a