Back Office & Customer Support Specialist

Kaizen Gaming; Ceuta; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Kaizen Gaming, the Betano operator, is seeking a Back office Agent to support customer operations and internal functions in a fast-paced environment in Ceuta, Spain.

You will handle customer inquiries across channels, monitor queues, and collaborate with internal teams to resolve issues while ensuring Responsible Gaming guidelines and data protection standards are followed. Fluency in Spanish and English is required, with strong attention to detail and proactive problem solving.

Formación

• Associate’s degree or equivalent in business/administration or related field.
• 1–2 years in customer operations or back office role.
• Strong attention to detail and organizational skills.
• Familiarity with CS systems and data management tools.
• Excellent communication and proactive problem solving.
• Fluency in Spanish and English.

Responsabilidades

• Provide customer support and monitor operational queues.
• Respond to inquiries via email, phone, chat or other channels.
• Collaborate with internal stakeholders to ensure excellent customer support.
• Investigate and resolve routine customer inquiries and escalated issues.
• Escalate complex problems following guidelines.
• Support the implementation of new processes and tools.
• Adhere to company policies, industry regulations, and data protection standards.
• Ensure timely and accurate completion of assigned tasks to meet SLAs.
• Monitor and review Player Activity, handle Responsible Gaming cases and Self-Exclusion.
• Handle PSA and Data Privacy/Legal/Compliance requests.
• Identify inefficiencies in workflows and propose improvements.

Conocimientos

Fluency in Spanish and English

Attention to detail

Communication skills

Educación

Associate’s degree or equivalent experience in business/administration

Herramientas

CS systems

Data management tools

Descripción del empleo

Kaizen Gaming, the Betano operator, is seeking a Back office Agent to support customer operations and internal functions in a fast-paced environment in Ceuta, Spain.

You will handle customer inquiries across channels, monitor queues, and collaborate with internal teams to resolve issues while ensuring Responsible Gaming guidelines and data protection standards are followed. Fluency in Spanish and English is required, with strong attention to detail and proactive problem solving.