MuleSoft L2 Platform Operations Engineer

Capitole; Madrid; Híbrido; EUR 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid model – 2 days onsite per week

Private health insurance

€1,200 training budget per year

Wellhub: fitness, wellness

Team buildings and global events

Descripción de la vacante

Capitole seeks a MuleSoft Platform Operations Engineer to join a cross-functional team in a production-focused role. You will manage MuleSoft platforms across multi-cloud environments, automate tasks, and contribute to resilience and capacity planning.

The role spans L2/L3 operations with automation and runbook development. You will work in a hybrid Madrid setup, collaborating with internal and external teams in an international environment, and participate in incident resolution, deployments,

Formación

• Experience with MuleSoft platform management and operations.
• Hands-on with Terraform, OpenShift, ArgoCD, GitHub in containerised environments.
• Exposure to multi-cloud (AWS/Azure) and GitOps-based deployments.
• Operational focus not API development; incident resolution and automation.
• Strong collaboration across international, cross-functional teams.
• Knowledge of authentication/authorization (OAuth/OpenID Connect).
• Root Cause Analysis, capacity planning, and runbook creation.

Responsabilidades

• Operate and support MuleSoft platforms in production environments.
• Investigate incidents and perform platform troubleshooting and log analysis.
• Handle L2 activities and escalate L3 incidents as needed.
• Support deployment, release, and production change activities.
• Develop automation scripts and self-healing strategies.
• Work with Terraform, OpenShift, ArgoCD, GitHub in GitOps workflows.
• Produce incident reports and maintain runbooks and SOPs.
• Collaborate across infrastructure, security, and development teams.

Conocimientos

MuleSoft platform management

OpenShift

Terraform

ArgoCD

GitHub

AWS

Azure

Python

PowerShell

Shell scripting

Platform automation

Incident management

Containerised environments

GitOps

Logs analysis

Authentication & OAuth/OpenID

Root Cause Analysis

Capacity management

Linux environments

Educación

Bachelor's degree in Computer Science or Engineering

Herramientas

Terraform

OpenShift

ArgoCD

GitHub

AWS

Azure

Descripción del empleo

MuleSoft Platform Operations / Platform Engineer

About the role

We are looking for MuleSoft Platform Operations / Platform Engineers to join an international, cross-functional technology environment.

We are currently hiring across different levels of seniority, from profiles focused on L2 operational support to more experienced engineers working on L3 operations, automation, reliability, and platform engineering.

This is a platform operations position, not an API development role.

Depending on your experience and seniority, you may be involved in areas such as:

• L2 production support and incident resolution
• L3 troubleshooting and escalated incident management
• Platform automation and continuous improvement
• Capacity and performance management
• Self-healing and auto-remediation initiatives
• Deployment, release, and change support
• Operational excellence and platform reliability

You will work in a multi-cloud environment with technologies such as MuleSoft Anypoint Platform, Terraform, OpenShift, ArgoCD, GitHub, AWS, and Azure, collaborating with internal teams, external providers, and international stakeholders.

If you enjoy platform operations, production troubleshooting, automation, infrastructure, and working on complex enterprise environments, this could be a great fit.

What you’ll do

Depending on your seniority and experience, your responsibilities may include:

• Operate and support MuleSoft platforms in production environments
• Investigate and resolve incidents within agreed SLA timelines
• Perform platform troubleshooting, log analysis, and system diagnostics
• Handle L2 support activities and, for more senior profiles, manage escalated L3 incidents
• Support major incidents, service restoration activities, and operational recovery procedures
• Support deployment, release, and production change activities
• Execute and maintain runbooks, SOPs, recovery procedures, and knowledge articles
• Identify recurring issues and contribute to Root Cause Analysis (RCA) and continuous improvement
• Manage or support platform configuration and infrastructure using Terraform
• Work with OpenShift and ArgoCD in containerised and GitOps-based environments
• Maintain and work with GitHub repositories, version control, and operational workflows
• Support authentication and authorisation mechanisms, including OAuth and OpenID Connect
• Develop and maintain automation scripts for repetitive operational tasks
• For more senior profiles, design automation using Python, PowerShell, Shell scripting, or platform-specific tools
• For more senior profiles, contribute to or own platform capacity management, including utilisation monitoring, growth forecasting, and capacity planning
• For platform engineering profiles, design and implement self-healing and auto-remediation solutions
• Monitor platform availability, performance, resource utilisation, and operational KPIs
• Track operational actions, incidents, and service requests through to completion
• Produce incident reports, technical documentation, operational runbooks, and knowledge articles
• Participate in production support meetings, operational reviews, and technical workshops
• Collaborate with infrastructure, security, networking, development, support teams, and external providers
• Strong experience with MuleSoft platform management and operations
• Experience focused on platform operations, administration, infrastructure, or production support, rather than only API development
• Hands‑on experience with Terraform
• Hands‑on experience with OpenShift
• Experience with GitHub
• Experience with ArgoCD / Argo CI/CD / GitOps-based deployments
• Experience supporting production environments, incidents, troubleshooting, and service restoration
• Ability to analyse logs, diagnose operational issues, and follow structured troubleshooting processes
• Knowledge of authentication and authorisation mechanisms, including OAuth and OpenID Connect
• Foundational knowledge of AWS
• Foundational knowledge of Microsoft Azure
• Knowledge of ITIL processes and service management practices
• Strong communication, stakeholder management, and technical information synthesis skills
• Ability to work autonomously in an international and cross‑functional environment
• Degree in Computer Science, Engineering, or an equivalent relevant field
• Experience with MuleSoft Flex Gateway / Omni Gateway
• Experience with platform automation using Python, PowerShell, Shell scripting, or similar technologies
• Experience with Root Cause Analysis, incident prevention, and continuous service improvement
• Experience with capacity management, performance monitoring, and platform optimisation
• Experience supporting major incidents and on‑call activities
• Knowledge of XML, XSD, WSDL, WS-*, Java, and JSON
• Understanding of network fundamentals, including Virtual IPs, firewalls, load balancers, routing, and connectivity
• Experience managing certificate lifecycles
• Familiarity with SOAPUI and Postman
• Experience with ServiceNow
• Experience working with Linux environments
• Experience with Silva or similar platform‑specific tools
• Previous experience working with integration platforms in complex enterprise environments
• Previous experience coordinating internal teams and external service providers

Why join this project?

• Hybrid model – 2 days onsite per week in Madrid, Ciudad Lineal
• International environment with collaboration across internal teams and external providers
• Occasional short‑term travel may be required depending on the project
• People first – diverse and inclusive culture in an international environment
• Work on a critical enterprise MuleSoft platform
• Gain exposure to L2/L3 operations, platform engineering, automation, and production support
• Work with MuleSoft, OpenShift, Terraform, ArgoCD, GitHub, AWS, and Azure
• Solve complex platform, reliability, incident, and production challenges
• Contribute to automation, self‑healing, and continuous operational improvement
• Work on platform stability, scalability, performance, and capacity
• Collaborate with international teams, providers, and technical stakeholders
• High team stability and collaborative culture
• €1,200 per year training budget and continuous learning opportunities
• Private health insurance and benefits package
• Flexible working hours and hybrid model
• Wellhub: fitness, wellness, and mental health support
• Football and paddle tennis teams sponsored by Capitole
• Team buildings, global events, and strong tech communities

Curious about our culture? Check out what people are saying about us on Glassdoor.

We know that not every candidate will meet 100% of the requirements. We are hiring across different levels of seniority, so if you have strong experience in MuleSoft platform operations and the core infrastructure stack, we’d still love to hear from you.

Information Security Notice

The employee will have access to confidential information related to Capitole and the assigned project.

Compliance with internal security and information protection policies is mandatory.