Mid-Market Technical Account Manager (Hebrew) - Remote EU

Jobgether; España; Teletrabalho; EUR 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Equity awards

Wellness programs

Vacation and PTO

Parental and adoption leave

Professional development and career成长

Employee networks and volunteering

Collaborative workplace culture

Remote work with travel up to 25%

Resumo da oferta

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Spain. You will act as a technical advisor to mid-market customers across Europe, assisting onboarding, health checks, training, and best practices to maximize platform adoption and security outcomes.

The role blends technical support, customer success, and collaboration with support, engineering, and sales teams. Fluency in Hebrew and English is essential for strong relationships at all levels.

Qualificações

• Fluency in Hebrew and English for customer communications and advocacy.
• Experience with Windows Server operating systems.
• Knowledge of enterprise web technologies and modern IT infrastructure.
• Strong customer service and written/verbal communication skills.
• Ability to explain complex technical concepts clearly.
• Willingness to travel up to 25%.

Responsabilidades

• Serve as the primary technical contact for mid-market customers across the EMEA region.
• Onboard new customers, guide platform adoption, configuration, and best practices.
• Conduct platform health checks, provide product training, and suggest improvements.
• Document feedback and coordinate with internal stakeholders to address needs.
• Build relationships with SOC teams to executive leadership levels.
• Investigate issues, develop action plans, and ensure timely resolution.
• Escalate complex cases and coordinate cross-functional teams.
• Leverage experts and knowledge bases to deliver effective solutions.
• Create and maintain knowledge base content for self-service support.
• Share technical insights and stay informed about emerging technologies.
• Identify renewal risks and support successful renewals with internal teams.
• Collaborate with sales to identify opportunities for account expansion.
• Use AI to improve decision-making, workflows, and efficiency.

Conhecimentos

Hebrew fluency

English fluency

Windows Server

Cybersecurity

Customer service

Technical troubleshooting

AI-powered processes

Cross-functional collaboration

Communication skills

Travel up to 25%

Formação académica

Bachelor's degree or equivalent practical experience

Bachelor's in Computer Science or related field (nice-to-have)

Ferramentas

Windows Server

AI platforms

Security knowledge bases

Descrição da oferta de emprego

Jobgether is seeking a Technical Account Manager - Mid-Market (Hebrew Speaking) based in Spain. You will act as a technical advisor to mid-market customers across Europe, assisting onboarding, health checks, training, and best practices to maximize platform adoption and security outcomes.

The role blends technical support, customer success, and collaboration with support, engineering, and sales teams. Fluency in Hebrew and English is essential for strong relationships at all levels.