Merchant Success & Retention Specialist

American Express; Madrid; Híbrido; EUR 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive base salary

Bonus incentives

Financial well-being support

Retirement benefits

Medical/dental/vision insurance

Descripción de la vacante

American Express in Madrid seeks a Client Retention Manager to focus on retaining small and medium merchants, ensuring business continuity and engagement across markets. The role involves high-value outreach, documentation checks, and cross-functional collaboration with multiple channels and business lines.

The position requires strong analytical, communication and organizational skills, with flexibility to work schedules based on business needs. Employment eligibility in Spain applies.

Formación

• Experience in account management roles or KYC/AML checks, ideally over the phone.
• Fluency in English, both written and verbal.

Responsabilidades

• Retain a Merchant, reach out to collect missing documentation and information from high value merchants to avoid cancellation.
• Assess account documentation and ensure compliance and control.
• Retain volumes and revenue while providing best-practice support across channels.

Conocimientos

Account management

KYC/AML checks

English fluency

Compliance

Communication

Time management

Analytical thinking

Team collaboration

Descripción del empleo

American Express in Madrid seeks a Client Retention Manager to focus on retaining small and medium merchants, ensuring business continuity and engagement across markets. The role involves high-value outreach, documentation checks, and cross-functional collaboration with multiple channels and business lines.

The position requires strong analytical, communication and organizational skills, with flexibility to work schedules based on business needs. Employment eligibility in Spain applies.