Enterprise Account Manager — Growth & Client Success

Dojo; Madrid; Presencial; EUR 40.000 - 60.000; Jornada completa

Descripción de la vacante

A leading payment processor is seeking an Enterprise Account Manager in Madrid, Spain. You will be responsible for the end-to-end experience for high-value clients, focusing on customer satisfaction, renewals, and account expansion. Ideal candidates will have a background in Account Management, particularly in a B2B subscription environment, and possess excellent communication and problem-solving skills. The role emphasizes collaboration, requiring 4+ days a week in the office.

Formación

• Background in Account Management, preferably in a B2B subscription context.
• Proactive, growth-focused mindset with a desire to learn.
• Excellent verbal and written communication skills.

Responsabilidades

• Serve as the primary point of contact mainly via telephone and email.
• Coordinate onboarding, training, support, and other processes across teams.
• Maintain regular communication on account health, usage trends, and satisfaction.

Conocimientos

Account Management

Communication skills

Time management

Critical thinking

Problem-solving

Descripción del empleo

A leading payment processor is seeking an Enterprise Account Manager in Madrid, Spain. You will be responsible for the end-to-end experience for high-value clients, focusing on customer satisfaction, renewals, and account expansion. Ideal candidates will have a background in Account Management, particularly in a B2B subscription environment, and possess excellent communication and problem-solving skills. The role emphasizes collaboration, requiring 4+ days a week in the office.