MedTech Tech Writer: Salesforce Knowledge

ERNI; Madrid; Hybrid; EUR 38,000 - 54,000; Part time

Benefits offered by this job

Certification coverage up to €1,400

Private health and travel insurance

Full sick leave coverage

Free emotional and family support

Gym discounts

Flexible remuneration options

Referral bonuses up to €6,000

Twenty-three vacation days

Free language courses

Job summary

A dynamic tech consulting company is seeking a Technical Writer to join their team in Madrid. You will contribute to the documentation of critical healthcare solutions, developing and maintaining Troubleshooting Guides for customer support. Ideal candidates have experience in technical writing, are familiar with Salesforce and ZenDesk, and possess strong communication skills. The role offers a hybrid work model and numerous perks, including personal development and health benefits.

Qualifications

• Experience in technical writing or documentation, ideally in healthcare or technology.
• Ability to analyze system behavior and validate documentation.
• Experience collaborating with teams to refine documentation.

Responsibilities

• Update and validate Troubleshooting Guides.
• Create content in Salesforce and migrate materials from ZenDesk.
• Coordinate with L2 support to ensure documentation accuracy.

Skills

Experience in technical writing

Familiarity with Salesforce

Strong communication skills

Organizational skills

Collaborating with cross-functional teams

Tools

Salesforce

ZenDesk

Job description

A dynamic tech consulting company is seeking a Technical Writer to join their team in Madrid. You will contribute to the documentation of critical healthcare solutions, developing and maintaining Troubleshooting Guides for customer support. Ideal candidates have experience in technical writing, are familiar with Salesforce and ZenDesk, and possess strong communication skills. The role offers a hybrid work model and numerous perks, including personal development and health benefits.