Technical Writer - Medtech Sector - Salesforce Knowledge

ERNI

Madrid

Híbrido

EUR 38.000 - 54.000

A tiempo parcial

14 días+

Recibe más respuestas de empleadores

Envía un currículum específico para el puesto de trabajo en cuestión de minutos.

Ventajas ofrecidas por este puesto de trabajo

Certification coverage up to €1,400

Private health and travel insurance

Full sick leave coverage

Free emotional and family support

Gym discounts

Flexible remuneration options

Referral bonuses up to €6,000

Twenty-three vacation days

Free language courses

Descripción de la vacante

A dynamic tech consulting company is seeking a Technical Writer to join their team in Madrid. You will contribute to the documentation of critical healthcare solutions, developing and maintaining Troubleshooting Guides for customer support. Ideal candidates have experience in technical writing, are familiar with Salesforce and ZenDesk, and possess strong communication skills. The role offers a hybrid work model and numerous perks, including personal development and health benefits.

Formación

Experience in technical writing or documentation, ideally in healthcare or technology.
Ability to analyze system behavior and validate documentation.
Experience collaborating with teams to refine documentation.
Strong communication and organizational skills with attention to detail.
Experience collaborating with cross-functional teams to gather info and refine docs.

Responsabilidades

Update and validate Troubleshooting Guides.
Create content in Salesforce and migrate materials from ZenDesk.
Coordinate with L2 support to ensure documentation accuracy.
Test documentation in real or simulated environments.
Coordinate with L2 support and product teams for accuracy.
Contribute to continuous improvement of documentation processes.

Conocimientos

Experience in technical writing

Familiarity with Salesforce

Strong communication skills

Organizational skills

Collaborating with cross-functional teams

Cross-functional collaboration

Herramientas

Salesforce

ZenDesk

Descripción del empleo

Technical Writer - Medtech Sector - Salesforce Knowledge

Join to apply for the Technical Writer - Medtech Sector - Salesforce Knowledge role at ERNI

Can you imagine contributing to the documentation quality of critical healthcare solutions? 🧪❤️

Join our expert team to work on technical documentation for Digital Care products, contributing to the creation and maintenance of Troubleshooting Guides that support Level 1 assistance for customers and patients. You will apply your knowledge of documentation, system behavior and structured workflows to ensure accuracy and consistency across platforms.

At ERNI, you are never just a number. Even if you work on an external project, you will feel part of the team and always supported.

How do we make this happen? 🤔

With people. Besides your team and manager, you will have several support figures like a godparent, who will help you with the practical and administrative aspects of daily life during your first 6 months.

And the second most important person after you, your mentor, who will guide you through your entire onboarding and career at ERNI. You will have regular 1:1 meetings with them, and recurrently, you will work on your development plan to define your short-, medium-, and long-term goals.

We strongly encourage growth and continuous training. Each person has an individual development plan, mentoring, and access to internal technical communities. We aim for you to learn, experiment, and evolve within an environment where teamwork and support from more senior colleagues are key.

What you will bring 🤝

Experience in technical writing or documentation, ideally in laboratory, healthcare or technology environments.
Familiarity with Salesforce and ZenDesk for content creation, management and migration.
Ability to analyze system behavior and validate documentation through reproducible tests.
Strong communication and organizational skills with attention to detail.
Experience collaborating with cross-functional teams to gather information and refine documentation.

You will be responsible for updating, restructuring and validating Troubleshooting Guides, creating and organizing new content in Salesforce, migrating materials from ZenDesk, testing documentation in real or simulated environments, coordinating with L2 support and product teams to ensure accuracy, and contributing to continuous improvement initiatives in the documentation process.

What if the project ends? 😅

We work on a wide variety of projects, technologies, and sectors, allowing you to keep growing in different environments. If a project ends or you feel ready for a new challenge, we will find another one that aligns with your professional development.

We ask you to be available for key meetings. Need to leave for a doctor’s appointment or to pick up your child from school? No problem. We trust you to deliver quality work within your 40-hour workweek.

Our model is hybrid. We usually go to the office 2 days a week, either in Barcelona or Madrid depending on your location, but we enjoy seeing each other because the best stories always happen at the office.