Global CS Content Architect - Technical Writing

Booksy; España; On-site; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Remote-first work environment

Diverse and inclusive culture

Opportunities for professional growth

Job summary

A global technology company is looking for a CS Technical Content Writer to create user-friendly content for their Help Center and Knowledge Base. The ideal candidate should have a strong background in technical writing, excellent interpersonal skills, and experience with content management tools. You will be responsible for translating complex engineering terms into clear user content and ensuring global team alignment through SOPs. Preference is given to candidates in Spain.

Qualifications

• Hands-on experience in technical writing or support content in a fast-paced SaaS environment.
• Ability to manage Help Centers or Internal Knowledge Bases effectively.
• Great interpersonal skills to influence and build trust across teams.

Responsibilities

• Translate complex product engineering into user-friendly content.
• Create and maintain SOPs for global teams.
• Manage Help Centers with a disciplined approach.

Skills

Technical writing

Content management

Interpersonal skills

Fluent English

Tools

Zendesk

Salesforce

Job description

A global technology company is looking for a CS Technical Content Writer to create user-friendly content for their Help Center and Knowledge Base. The ideal candidate should have a strong background in technical writing, excellent interpersonal skills, and experience with content management tools. You will be responsible for translating complex engineering terms into clear user content and ensuring global team alignment through SOPs. Preference is given to candidates in Spain.