IT Service Desk Analyst — Bilingual (Spanish/English), Madrid

Cigna Health and Life Insurance Company; Madrid; On-site; EUR 24,000 - 36,000; Full time

Job summary

Cigna, a leading global health insurer, is looking to recruit an experienced IT Service Desk Analyst in Madrid. You will be part of the Technology, Engineering, and Operations group, providing operational support and account administration to the IT Service Desk team.

The successful candidate will be methodical, inquisitive, and passionate about technology and service, working full-time from the Madrid office and ensuring incidents align with SLA targets.

Qualifications

• Fluent in Spanish and English, with verbal and written communication proficiency.
• Two years of experience within an IT support team.
• Experience with incident management processes.
• Experience with Microsoft O365 and Windows 11 support.
• Active Directory, Citrix, SCCM and Exchange account maintenance.
• Networking and patching knowledge.

Responsibilities

• Provide technical support to onsite and remote users.
• Install, configure and support (IMAC) end-user devices.
• Manage/monitor IT Service Desk Incidents and Service Requests via ServiceNow.
• Manage User system access for various applications.
• Identify ways to improve the quality of the service provided and/or the efficiency of the processes within the team.
• Ensure all incidents are managed following targets set out in SLA.
• Escalate any issues/outages to the IT Service Desk Team leader.

Job description

Cigna, a leading global health insurer, is looking to recruit an experienced IT Service Desk Analyst in Madrid. You will be part of the Technology, Engineering, and Operations group, providing operational support and account administration to the IT Service Desk team.

The successful candidate will be methodical, inquisitive, and passionate about technology and service, working full-time from the Madrid office and ensuring incidents align with SLA targets.