Luxury Spa Operations Lead (Guest Experience)

IHG; Cebreros; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

Six Senses Quexigal seeks a Spa Supervisor to lead a luxury spa team and ensure exceptional guest experiences across treatments, facilities and services. You will maintain brand standards, coordinate daily operations with the Spa Manager, and uphold Six Senses values of wellness, sustainability and emotional hospitality.

The role requires strong leadership, in-depth spa knowledge, and fluency in English and Spanish, with work authorization in Spain.

Qualifications

• 2+ years of experience in luxury spas or health clubs.
• Diploma/degree in hospitality preferred.
• Fluency in English and Spanish is required or highly preferred.

Responsabilités

• Supervise and coordinate daily spa operations and staff.
• Ensure spa reception procedures and service standards are followed.
• Support Spa Manager and Director of Wellness in daily operations.
• Maintain knowledge of all spa treatments, facilities and products for guest information.
• Stay updated on Six Senses wellness practices to enhance guest experience.
• Manage bookings, appointments and schedules with therapists and team members.
• Welcome and assist guests, guiding them through treatments and facilities.
• Handle guest inquiries, requests and complaints promptly and professionally.
• Monitor upselling of treatments, activities and retail products.

Connaissances

Fluent English

Fluent Spanish

Customer service

Formation

High school diploma

Hospitality diploma/degree preferred

Outils

Spa treatments knowledge

Beauty tech knowledge

Description du poste

Six Senses Quexigal seeks a Spa Supervisor to lead a luxury spa team and ensure exceptional guest experiences across treatments, facilities and services. You will maintain brand standards, coordinate daily operations with the Spa Manager, and uphold Six Senses values of wellness, sustainability and emotional hospitality.

The role requires strong leadership, in-depth spa knowledge, and fluency in English and Spanish, with work authorization in Spain.