Luxury Retail Assistant Store Manager — Lead Customer Experience

Brunello Cucinelli; Madrid; On-site; EUR 35,000 - 48,000; Full time

Job summary

Brunello Cucinelli in Madrid seeks an Assistant Store Manager to support the Store Manager in running a luxury boutique and guiding the in-store team. You will cultivate relationships with customers, deliver an exceptional service experience, and ensure sales operations align with brand guidelines.

You will lead the team, coordinate events with HQ, and maintain Visual Guidelines while sharing product knowledge on new collections. Fluency in Spanish and English is required.

Qualifications

• Minimum 8 years in Retail, with at least 2 years in managerial roles in a luxury Retail brand.
• Solid product knowledge and deep understanding of fashion luxury sector.
• Excellent organizational skills, meticulous attention to detail, and ability to lead a team in a fast-paced environment.
• Fluency in Spanish and English is required; knowledge of another language is a plus.

Responsibilities

• Support the Store Manager in running the Boutique and guiding the in-store team.
• Cultivate relationships with customers through active floor presence and delivering a unique service experience aligned with the brand philosophy.
• Communicate clearly with clients and colleagues in Spanish and English, listening actively to build trust.
• Guide sales operations and ensure customer service and selling ceremony comply with company guidelines.
• Assist with organizing events and trunk shows to attract new customers and loyalty through CRM actions.
• Maintain high Visual Guidelines standards and coordinate displays in-store and windows.
• Keep the team updated on product knowledge and new collections to maximise sales and performance.
• Provide feedback via reports on sales trends, customers, and competitors to aid corrective actions.
• Coach and motivate the team daily, ensuring respectful collaboration and group/one-to-one coaching as needed.

Skills

Retail experience

People management

Team leadership

CRM knowledge

Customer service excellence

Bilingual Spanish-English

Tools

Xstore management system

Salesforce CRM

Job description

Brunello Cucinelli in Madrid seeks an Assistant Store Manager to support the Store Manager in running a luxury boutique and guiding the in-store team. You will cultivate relationships with customers, deliver an exceptional service experience, and ensure sales operations align with brand guidelines.

You will lead the team, coordinate events with HQ, and maintain Visual Guidelines while sharing product knowledge on new collections. Fluency in Spanish and English is required.