ASSISTANT STORE MANAGER - LAS ROZAS

Brunello-Cucinelli; Madrid; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Brunello Cucinelli in Madrid is seeking an Assistant Store Manager to support the Store Manager and guide the in-store team. You will cultivate relationships with customers on the shop floor and deliver a unique luxury shopping experience aligned with the brand philosophy.

The ideal candidate has minimum 8 years in Retail with at least 2 years in a managerial role in a luxury brand, fluent in Spanish and English, excellent organizational skills, and the ability to lead a team in a fast-paced

Qualifications

• Minimum 8 years in Retail and at least 2 years in managerial roles in a luxury Retail brand.
• Solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.
• Excellent organizational skills, meticulous attention to detail and ability to work in a team environment.
• Fluency in Spanish and English; knowledge of another language is a plus.

Responsabilités

• Cultivate relationships with customers on the shop floor and provide a unique luxury service.
• Guide sales operations and ensure the selling ceremony complies with company guidelines.
• Collaborate with Store Manager to set specific, KPI-based goals and help achieve targets.
• Assist in organizing events and trunk shows to attract new customers and increase loyalty.
• Ensure high standards through Visual Guidelines and regular in-store displays.
• Provide feedback through reports on sales trends, customers, and competitors.
• Motivate and manage the boutique team daily and ensure continuous improvement.
• Coordinate with stock department during inventories and support HQ retail procedures.

Connaissances

People management

Team leadership

Customer service

Attention to detail

Organizational skills

Multilingual – Spanish & English

Outils

Xstore management system

Salesforce CRM

Description du poste

Profile:The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.Role responsibilities:Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.Collaborates with Store Manager to set goals that are specific, actionable, and based on established KPI's, promoting the achievement of assigned targets based both on store targets and set up goals,Supporting the Store Manager in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Assistant Store Manager will be also required to provide feedback through reports related to: sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.Cooperating with the stock department, providing support when required, especially during inventories.Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.Cultivating direct contact with the headquarters.Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.Qualifications:For the role of Assistant Store Manager, we are looking for a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles in a luxury Retail brand.The ideal profile has a solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.To be successful in this role, applicants must have excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and the ability to lead the team in a fast-paced environment are considered fundamental.Fluency in Spanish and English is required; the knowledge of another language will be considered a plus.