Assistant Store Manager - Las Rozas

Brunello Cucinelli; Madrid; On-site; EUR 35,000 - 48,000; Full time

Job summary

Brunello Cucinelli in Madrid seeks an Assistant Store Manager to support the Store Manager in running a luxury boutique and guiding the in-store team. You will cultivate relationships with customers, deliver an exceptional service experience, and ensure sales operations align with brand guidelines.

You will lead the team, coordinate events with HQ, and maintain Visual Guidelines while sharing product knowledge on new collections. Fluency in Spanish and English is required.

Qualifications

• Minimum 8 years in Retail, with at least 2 years in managerial roles in a luxury Retail brand.
• Solid product knowledge and deep understanding of fashion luxury sector.
• Excellent organizational skills, meticulous attention to detail, and ability to lead a team in a fast-paced environment.
• Fluency in Spanish and English is required; knowledge of another language is a plus.

Responsibilities

• Support the Store Manager in running the Boutique and guiding the in-store team.
• Cultivate relationships with customers through active floor presence and delivering a unique service experience aligned with the brand philosophy.
• Communicate clearly with clients and colleagues in Spanish and English, listening actively to build trust.
• Guide sales operations and ensure customer service and selling ceremony comply with company guidelines.
• Assist with organizing events and trunk shows to attract new customers and loyalty through CRM actions.
• Maintain high Visual Guidelines standards and coordinate displays in-store and windows.
• Keep the team updated on product knowledge and new collections to maximise sales and performance.
• Provide feedback via reports on sales trends, customers, and competitors to aid corrective actions.
• Coach and motivate the team daily, ensuring respectful collaboration and group/one-to-one coaching as needed.

Skills

Retail experience

People management

Team leadership

CRM knowledge

Customer service excellence

Bilingual Spanish-English

Tools

Xstore management system

Salesforce CRM

Job description

Profile:

The role of the Brunello Cucinelli Assistant Store Manager is fundamental in providing support to the Store Manager. Requirements include helping run the Boutique, being a guide to the in-store team and acting as a reference point for customers.

Role responsibilities:

Cultivating a relationship with customers through an active and continuous presence on the shop floor and by providing a unique service and shopping experience in line with the brand philosophy, the corporate image, and communication and CRM guidelines.

Communicating clearly, correctly and courteously in their mother tongue and other foreign languages with both clients and colleagues, whilst also actively listening and paying attention in order to establish mutual trust.

Guiding sales operations and ensuring that both customer service and the selling ceremony are compliant with company guidelines, with the aim of providing all customers with a special experience.

Collaborates with Store Manager to set goals that are specific, actionable, and based on established KPI's, promoting the achievement of assigned targets based both on store targets and set up goals,

Supporting the Store Manager in the organization of events and trunk shows in order to introduce new customers to the Brunello Cucinelli world, to instil and increase loyalty and to provide further ideas on CRM actions to be implemented.

Ensuring that high standards are maintained through a correct implementation of the Visual Guidelines, coordinating the team in assembling or dismantling visual displays, in windows or in-store, on a regular basis.

Enriching its presence in the Boutique through a careful interpretation of the Brunello Cucinelli style, ensuring a continuous update on products and new collections for the team and themselves.

Guiding the team in maximizing sales and performance and reporting any missed opportunities to management, allowing potential corrective actions to be implemented. With the aim of boosting business, the Assistant Store Manager will be also required to provide feedback through reports related to: sales trends (e.g. bestsellers, slow mover products etc.), customers and competitors.

Managing and motivating the team in carrying out daily activities within the Boutique with a sense of responsibility. Furthermore, in order to guarantee continuous improvement, the Store Manager is responsible for ensuring each team member receives continuous feedback.

Safeguarding and promoting respect and collaboration between colleagues, mediating any quarrel that may arise within the team by group coaching or one-to-one meetings.

Cooperating with the stock department, providing support when required, especially during inventories.

Ensuring that the retail operations procedures and the guidelines provided by HQ are respected.

Cultivating direct contact with the headquarters.

Using the main IT applications and systems, constantly updating any new tools made available by the company with particular reference to the Xstore management system and the Salesforce CRM system.

Qualifications:

For the role of Assistant Store Manager, we are looking for a candidate with an experience of minimum 8 years in Retail and with at least 2 years gained in managerial roles in a luxury Retail brand.

The ideal profile has a solid understanding of the product and a deep knowledge of the fashion industry and luxury sector.

To be successful in this role, applicants must have excellent organisational skills, meticulous attention to detail and ability to work in a team environment. High flexibility, people management skills and the ability to lead the team in a fast‑paced environment are considered fundamental.

Fluency in Spanish and English is required; the knowledge of another language will be considered a plus.