Luxury Private Client Experience Coordinator

The Bicester Collection; Barcelona; Presencial; EUR 35.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

25 days annual leave

Birthday leave

Employee discounts

Private medical and dental cover

Referral bonuses

Descripción de la vacante

The Bicester Collection La Roca Village is seeking a Private Clienteling Coordinator to support the delivery of highly personalised experiences for our most valued guests. You will collaborate with Private Client Services, Personal Shopping, Hospitality and Concierge teams to build meaningful relationships, coordinate exclusive events and contribute to guest acquisition and loyalty.

Ideal candidates are experienced in luxury retail, clienteling or premium guest experiences, fluent in English and

Formación

• Experience in clienteling, luxury retail, hospitality or premium customer experience environments.
• Fluent in English and Spanish; additional languages are an advantage.
• Strong relationship-building and stakeholder management skills.
• Advanced Microsoft Office skills and confidence using reporting tools.

Responsabilidades

• Support the development and maintenance of relationships with Private Clients through regular engagement and personalised communication.
• Coordinate and support the delivery of events and experiences within The Apartment, working closely with internal stakeholders across multiple departments.
• Partner with the Hospitality and Concierge teams to provide exceptional service before, during and after each guest visit.
• Welcome and host guests, brand partners and key stakeholders, ensuring a seamless and memorable experience.
• Coordinate personal shopping appointments and bespoke client experiences.
• Support the Private Client Services Director in building and strengthening relationships with new and existing clients.
• Act as a brand ambassador for Private Client Services and represent the team at internal and external events when required.
• Collaborate with business leaders and stakeholders to ensure alignment and continuous improvement of the guest experience.

Conocimientos

Clienteling

Luxury retail

Hospitality

Relationship building

Multi-department collaboration

Communication

Organizational skills

English

Spanish

Herramientas

Microsoft Office

Power BI

AI tools

Descripción del empleo

The Bicester Collection La Roca Village is seeking a Private Clienteling Coordinator to support the delivery of highly personalised experiences for our most valued guests. You will collaborate with Private Client Services, Personal Shopping, Hospitality and Concierge teams to build meaningful relationships, coordinate exclusive events and contribute to guest acquisition and loyalty.

Ideal candidates are experienced in luxury retail, clienteling or premium guest experiences, fluent in English and