Luxury Jewelry Sales & Experience Advisor

Richemont Iberia S.L; Madrid; Presencial; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Van Cleef & Arpels in Madrid seeks a Sales Associate to welcome clients, present and close sales with the Maison’s selling ceremony, and proactively develop client loyalty across journeys.

You will contribute to boutique turnover, participate in events, and uphold the Maison’s standards in customer service, product knowledge, and brand guidelines. Some travel for events may be required.

Responsabilidades

• Welcome clients and proceed the sales following the Maison’s selling ceremony
• Actively contribute to boutique turnover
• Develop loyalty of existing clients through clienteling actions and follow-up with them throughout their journey
• Follow boutique’s and personal action plans to reach sales targets
• Know the boutique KPIs
• Participate in commercial and non-commercial events for the Maison (incl. travel)
• Receive clients for repairs drop-offs and pick-ups
• Gather client information (product aesthetics, condition, requests, pre-approved/declined services)
• Communicate all relevant information (overseas interventions, lead times, price, fees, brand policies)
• Register products for repair/maintenance
• Perform CS activities (polishing, engraving)
• Inform clients on repair status and cost estimates
• Foster business opportunities through CS (cross-selling)
• Prepare the boutique to welcome clients
• Serve omni-channel clients (appointments, pick-ups) to ensure seamless journey across the Maison network
• Personalize relationships and anticipate client needs
• Ease waiting times (drinks, catalogs, tour of the boutique)
• Be aware of products in stock
• Contribute to stock counts, replenishment, price tag updates, and consumables management
• Build knowledge on all digital tools (sales, CRM, CS, omni-channel, back office)
• Abide by Maison’s policies and procedures
• Pay attention to product storage and handling
• Transmit and share knowledge with peers and support team members

Descripción del empleo

Van Cleef & Arpels in Madrid seeks a Sales Associate to welcome clients, present and close sales with the Maison’s selling ceremony, and proactively develop client loyalty across journeys.

You will contribute to boutique turnover, participate in events, and uphold the Maison’s standards in customer service, product knowledge, and brand guidelines. Some travel for events may be required.