Boutique Assistant

Richemont Iberia S.L; Madrid; Presencial; EUR 18.000 - 24.000; Jornada completa

Descripción de la vacante

Cartier in Madrid seeks a passionate Boutique Assistant to welcome clients, support Sales Associates, and help maintain the boutique’s impeccable environment. You will handle front-of-house tasks, replenishment of supplies, and assist with gifting strategies during daily briefs.

The role requires fluency in Spanish and English, a strong customer focus, and enthusiasm for the Cartier Maison and Richemont heritage. Based in Serrano, Madrid, with collaboration among experienced colleagues.

Formación

• Fluency in Spanish and English required.
• Strong customer service mindset and a passion for luxury.
• Interest in Cartier and Richemont heritage and products.

Responsabilidades

• Welcome clients at the boutique in Madrid and manage arrivals smoothly.
• Support in assisting Sales Associates during sales and daily operations.
• Maintain boutique environment, restock floor supplies and assist with gift wrapping.
• Assist in onboarding of BA interns and participate in daily briefs.
• Promote client services and inform clients about local events.

Conocimientos

Fluent Spanish

Fluent English

Descripción del empleo

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories.Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them.At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.

Cartier International is recruiting a:

Ourworld-leading luxury Maison in Jewelry and Watches - Cartier is looking for a passionate and highly professional Boutique Assistant to join our boutique in Madrid .

As an Ambassador of the Maison, you will be responsible for welcoming our clients, managing waiting time and ensuring that they are being taken care of in the most efficient manner. You will also support in assisting the Sales Associates during sales and participate in daily boutique operations.

HOW WILL YOU MAKE AN IMPACT?

Welcome and greet clients upon their arrival in the boutique

Support in managing the waiting time, providing information and storytelling about the Maison and the boutique, and making sure the clients are being taken care of.

Support in ensuring the Boutique’s environment is impeccable from the boutique’s set up and set down.

Responsible in managing, ordering and daily replenishment of floor supplies such as shopping bags, catalogues, pouches, stationery, wrapping paper, client beverages as necessary to ensure smooth operations

Responsible for the onboarding of new BA interns

Targeted on waiting time, welcoming and grooming of the team Barometer

Assist the team throughout the salesmanaging gift wrapping, assisting discreetly with various tasks as needed.

Assist the team with client services, such as executing quick services as needed (cordon change, shining etc.)

Assist the team by selling fragrances

Responsible for supporting SA to elevate their client experience by informing them about local events during daily briefs, proactively checking what client could be interested in.

Contact with the CRM team to understand and support the team with their gifting strategy

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

You are fluent in Spanish and English, any other language is a plus.

You have a strong customer focus and team spirit.

You have a passion for our Maison and luxury.

HOW DO WE KEEP YOU SMILING?

You will be based in our Cartier boutique in Serrano, Madrid. You will collaborate with experienced and inspiring colleagues.

As a significant member of the Cartier community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development.

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