Luxury In-Room Dining Manager — MOstay & Wellness

Mandarin Oriental

Calviá

On-site

EUR 70,000 - 90,000

Full time

2 days ago

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Job summary

Mandarin Oriental Punta Negra in Mallorca is seeking an In Room Dining Manager to lead all IRD operations, drive guest satisfaction, and ensure premium service standards within the Luxury Hospitality group. You will manage menus, pricing, and promotions in coordination with the Chef de Cuisine while overseeing financial performance and budgets.

The role calls for strong leadership, meticulous organization, and proven ability to guide a large team in a high-end setting, delivering MOHG’s

Qualifications

Degree in Hospitality Management or similar.
At least 5 years’ experience in a similar role.
Experience leading teams in Food & Beverage departments.
Experience in luxury hospitality.

Responsibilities

Oversee all operational and administrative aspects of In-Room Dining (IRD).
Monitor guest satisfaction from arrival to departure and handle complaints.
Collaborate with the Chef de Cuisine to develop menus, pricing strategies, and promotional activities.
Monitor monthly P&L statements, analyze financial performance, and control costs.
Ensure cleanliness, maintenance, and presentation standards in IRD areas.
Provide leadership, direction, and scheduling for team members.
Monitor competitors and market trends to strengthen outlet performance.
Promote interdepartmental collaboration for seamless operations.