In-Room Dining Manager — Luxury F&B, MOstay Perks

Mandarin Oriental Group; Palma; On-site; EUR 60,000 - 80,000; Full time

Benefits offered by this job

MOstay complimentary nights

Health benefits

Wellness programs

Job summary

Mandarin Oriental Punta Negra, Mallorca seeks an In Room Dining Manager to lead the IRD operations within the Food & Beverage team at a luxury Mallorca property. You will ensure service excellence, drive menu and pricing strategies, and manage the annual leave and rosters while maintaining MOHG standards.

Based at Mandarin Oriental Punta Negra, you will monitor guest satisfaction, control costs, and inspire a large team to deliver memorable MOWOW moments in line with luxury service expectations.

Qualifications

• Degree in Hospitality Management or similar.
• At least 5 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Responsibilities

• Oversee IRD operations and admin in line with MOHG standards.
• Monitor guest satisfaction and handle complaints effectively.
• Collaborate with Chef de Cuisine on menus and pricing.
• Analyze monthly P&L, forecast, and manage costs within budget.
• Lead, train, and schedule team; manage leave records and rosters.

Skills

Guest service

Team leadership

Project organization

MS Office

Education

Degree in Hospitality Management

Tools

POS systems

Cashier procedures

MS Office

Job description

Mandarin Oriental Punta Negra, Mallorca seeks an In Room Dining Manager to lead the IRD operations within the Food & Beverage team at a luxury Mallorca property. You will ensure service excellence, drive menu and pricing strategies, and manage the annual leave and rosters while maintaining MOHG standards.

Based at Mandarin Oriental Punta Negra, you will monitor guest satisfaction, control costs, and inspire a large team to deliver memorable MOWOW moments in line with luxury service expectations.