In-Room Dining Manager — Luxury F&B Leader (MOstay)

Mandarin Oriental Group; Son Caliu; On-site; EUR 55,000 - 75,000; Full time

Job summary

Mandarin Oriental Punta Negra, Mallorca, is seeking an In Room Dining Manager to lead the IRD operations within the Food & Beverage team. You will manage service standards, guest relations, and financial performance, collaborating with the Chef de Cuisine on menus, pricing, and promotions.

The role requires 5+ years in a similar luxury hospitality role, strong leadership, and a focus on exemplary guest experiences. A dynamic, organized leader will thrive in our MOHG environment on Mallorca.

Qualifications

• Degree in Hospitality Management or similar.
• At least 5 years’ experience in a similar role.
• Experience leading teams in Food & Beverage departments.
• Experience in luxury hospitality.

Responsibilities

• Oversee all operational and administrative aspects of In‑Room Dining (IRD), prioritizing tasks according to business volumes and ensuring compliance with policies, SOPs, quality measures, and MOHG service standards.
• Monitor guest satisfaction from arrival to departure; handle complaints; build guest relationships; inspire colleagues for memorable experiences.
• Collaborate with Chef de Cuisine to develop menus, pricing strategies, and promotions; ensure menus are up-to-date and appealing.
• Monitor monthly P&L statements; analyze financial performance; review forecasts; maximize revenue; control costs; manage labour and supplies within budget.
• Ensure cleanliness, maintenance, and presentation standards; coordinate with Engineering and Housekeeping; maintain equipment & supplies.
• Provide leadership; train, evaluate, and schedule team members; conduct counselling and disciplinary actions; manage leave and rosters.
• Monitor market conditions, pricing, and trends; review service quality audits and guest feedback; plan promotions and events.
• Foster a positive work environment; promote interdepartmental collaboration; participate in meetings; support other outlets when required.

Skills

Guest service

POS & cashiering

Organizational skills

Team leadership

Event planning

Performance management

Multitasking

MS Office

Education

Degree in Hospitality Management

Tools

POS systems

Job description

Mandarin Oriental Punta Negra, Mallorca, is seeking an In Room Dining Manager to lead the IRD operations within the Food & Beverage team. You will manage service standards, guest relations, and financial performance, collaborating with the Chef de Cuisine on menus, pricing, and promotions.

The role requires 5+ years in a similar luxury hospitality role, strong leadership, and a focus on exemplary guest experiences. A dynamic, organized leader will thrive in our MOHG environment on Mallorca.