Luxury Housekeeping Coordinator | MOstay & Growth

Mandarin Oriental Hotel Group Limited; Son Caliu; Presencial; EUR 19.000 - 27.000; Jornada completa

Descripción de la vacante

Mandarin Oriental Punta Negra, Mallorca is seeking a Housekeeping Coordinator to join the Housekeeping Team. Based at the Mallorca property, you will coordinate daily housekeeping operations, ensure room readiness, and uphold the highest standards of cleanliness and service.

Requirements include 1–2 years in luxury hotel housekeeping, proficiency with HMS and Alice, and strong English/Spanish communication.

Formación

• Minimum 1–2 years of experience in Housekeeping within a luxury hotel or high-end hospitality environment, preferably in a coordination or administrative role.
• Proficiency in HMS and Alice hotel systems.
• Flexibility to work shifts, including evenings, weekends and holidays.

Responsabilidades

• Update HMS/Alice to monitor room readiness and track OOO/OOS rooms.
• Coordinate VIP rooms, arrivals, departures, special requests, and guest incidents.
• Liaise with Front Office, Engineering, Laundry, Valet, Guest Relations, Butler Service and Security.
• Prepare daily operational reports and maintain departmental documentation.
• Oversee Lost & Found procedures and housekeeping supply control.
• Monitor maintenance issues, room release times, and incident resolution.
• Ensure adherence to hotel procedures and Forbes Five-Star standards.

Conocimientos

English

Spanish

Communication

Organizational skills

Herramientas

HMS

Alice

Descripción del empleo

Mandarin Oriental Punta Negra, Mallorca is seeking a Housekeeping Coordinator to join the Housekeeping Team. Based at the Mallorca property, you will coordinate daily housekeeping operations, ensure room readiness, and uphold the highest standards of cleanliness and service.

Requirements include 1–2 years in luxury hotel housekeeping, proficiency with HMS and Alice, and strong English/Spanish communication.