Luxury Front of House Host - Boutique Hotel, Palma

EspaisRoca; Palma; Presencial; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salaries

Work in historic building

Training opportunities

Growth opportunities

Resumo da oferta

Casa Roca, a luxury boutique hotel in Palma de Mallorca, is seeking a Front of House Team Member to welcome guests and manage front-of-house operations with a focus on personalized service.

The role emphasizes anticipating guest needs, coordinating with housekeeping and F&B, and driving ancillary revenue through upselling hotel and shop services. Fluency in English and Spanish is preferred, with a passion for local culture and exceptional guest experiences.

Qualificações

• Previous experience in hospitality or guest-facing roles, ideally in boutique or luxury hotels.
• Excellent communication in English and Spanish; other languages a plus.
• Proactive, organized, and detail-oriented mindset.
• Warm, natural, and polished guest service approach.
• Knowledge of Palma and local culture, or willingness to learn.
• Ability to work collaboratively in a dynamic environment.

Responsabilidades

• Welcome guests with friendliness and professionalism
• Manage reservations, check-ins, and check-outs
• Assist guests with queries before, during, and after their stay
• Provide personalized recommendations on Palma, dining, activities, and local culture
• Coordinate with housekeeping, maintenance, and F&B departments
• Handle and resolve guest issues quickly, discreetly, and efficiently
• Maintain the reception area and common spaces to Casa Roca's luxury standards
• Manage all guest communications
• Manage new bookings, enquiries and sales
• Oversee special arrivals, amenities, and VIP requests
• Ensure that every guest enjoys a unique, refined, and unforgettable experience
• Responsible for offering and selling our services, both for the hotel and the shop.

Conhecimentos

Hospitality experience

Bilingual English/Spanish

Proactive & organized

Polished guest service

Local knowledge Palma

Team collaboration

Descrição da oferta de emprego

Casa Roca, a luxury boutique hotel in Palma de Mallorca, is seeking a Front of House Team Member to welcome guests and manage front-of-house operations with a focus on personalized service.

The role emphasizes anticipating guest needs, coordinating with housekeeping and F&B, and driving ancillary revenue through upselling hotel and shop services. Fluency in English and Spanish is preferred, with a passion for local culture and exceptional guest experiences.