Luxury Front Desk Agent – Premium Guest Experience

Silversea

Comunidad de Madrid

Presencial

EUR 32.000 - 52.000

Jornada completa

Hace 4 días

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Descripción de la vacante

Silversea, a leading international luxury cruise line, seeks a Front Desk Guest Services professional to uphold the highest standards aboard our ships. You will provide exceptional reception service and coordinate guest needs to ensure memorable experiences for every guest.

Fluent English is essential; fluency in Spanish, Portuguese, German or French is highly desirable. The role requires basic accounting knowledge, strong administrative skills, integrity, and the ability to stay calm and

Formación

Experience in guest-facing/front desk at an international 5 star/luxury establishment.
Basic accounting knowledge.
Strong administrative abilities.
High moral integrity.
Excellent fluent English; additional languages desirable.
Adaptable, quick-thinking, able to work under pressure with attention to detail.

Responsabilidades

Provide exceptional guest services at the reception desk.
Coordinate guests needs and requirements ensuring high quality service.
Respond to guest inquiries and complaints promptly and follow up to guest satisfaction.
Maintain communication with the Guest Relations Manager and other departments.
Assist guests with financial transactions and balance cash with the Financial Officer at cruise end.
Manage daily duties at the Reception Desk (RSVPs, mailing, DVD/CD rental, newspaper lists, reservations, wake-up calls).
Adhere to SOPs and company practices.