Senior Receptionist

Silversea; Madrid; Presencial; EUR 25.000 - 42.000; Jornada completa

Descripción de la vacante

Silversea is seeking a professional Front Desk Host/Receptionist for onboard luxury operations. The role focuses on delivering exceptional guest services at the reception, coordinating guests' needs, and ensuring smooth daily operations.

A furniture of duties includes supervising reception and maintaining high communication with Guest Relations and other ship departments. Ideal candidates possess 2+ years in similar positions within international luxury establishments, fluent English, basic

Formación

• Preferably 2 years experience in a similar position (front desk, receptionist background).
• Basic accounting knowledge.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italian, Spanish, Portuguese, Mandarin).

Responsabilidades

• Provide exceptional guest services at the reception desk.
• Supervise day-to-day operation of the reception desk.
• Assist with and coordinate guests' needs and requests ensuring high-quality service.

Conocimientos

Fluent English

Other languages

Guest services

Reception experience

Herramientas

Fidelio

MS Office

Descripción del empleo

• Preferably 2 years experience in a similar position (front desk, receptionist background) at an International 5 star and luxury establishment.
• Basic accounting knowledge.
• Excellent fluent English (verbal and written). Conversational in preferably two additional languages (German, French, Italia_n, Spanish, Portuguese, Mandarin).
• Good working knowledge of Microsoft Office package and Fidelio.

Duties and Responsibilities

• :Responsible to provide exceptional guest services at the reception desk
• .Responsible for supervising the day to day operation of the reception desk
• .Assists with and coordinates guests needs and requirements ensuring that all are met and the needs of the guest are observed in the delivery of the highest possible service
• .Responsible to ensure that all guest requests, enquiries and complaints are responded to immediately and are followed up on efficiently and to the guests satisfaction. Proactively demonstrating sincerity and hospitality in all guest interactions
• .Maintains a high level of communication and feedback with the Guest Relations Manager as well as other departments around the ship
• .Responsible to ensure the smooth flow of information between the shore concierge, finance and reception teams
• .Embarkation and debarkation duties as required
• .Assists with regular inventories of guest relations department equipment
• .Prepares the reception team working schedule for approval by the Guest Relations Manager