Luxury Concierge Leader: Guest Experience Architect

fourseasons; Madrid; On-site; EUR 35,000 - 48,000; Full time

Job summary

Four Seasons Hotel Madrid is looking for an Assistant Chief Concierge. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum satisfaction while complying with policies. The Assistant Chief Concierge will assist the Chief Concierge to oversee the Concierge

Qualifications

• Experience in luxury hotels with a track record of exceptional service.
• Fluency in English and Spanish is required.
• Proven leadership and team development skills.
• Ability to multi-task and maintain high service standards.

Responsibilities

• Oversee the Concierge department and support Chief Concierge in daily operations.
• Interview and train staff to maintain service standards.
• Respond to guest requests with personalized recommendations and care.
• Coordinate guest luggage handling and ensure timely information for guests.

Skills

Leadership

Guest services

Communication

Bilingual English/Spanish

Job description

Four Seasons Hotel Madrid is looking for an Assistant Chief Concierge. Candidates with passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons.

Respond to a wide variety of guest requests by accurately assessing needs and adding personal recommendations to achieve maximum satisfaction while complying with policies. The Assistant Chief Concierge will assist the Chief Concierge to oversee the Concierge