Camarero/a- Four Seasons Hotel Madrid

Four Seasons; Madrid; Sur place; EUR 21 000 - 28 000; Plein temps

Résumé du poste

Four Seasons Hotel Madrid is seeking servers to join our pre-opening Food & Beverage team. This role provides exceptional service and a guest-focused dining experience in a luxury environment.

The ideal candidate will have prior Food & Beverage experience in a luxury resort or hotel, a flexible schedule including mornings, afternoons, weekends and holidays, and must be fluent in English and Spanish. We offer the chance to grow with a globally renowned brand and a dynamic, hospitality-driven team.

Qualifications

• Experience in luxury resort/hotel food & beverage setting.
• Flexibility to work morning/afternoon shifts, weekends and holidays.
• Legal right to work in Spain.
• Fluency in English and Spanish.

Responsabilités

• Takes orders for, serves food and beverages to guests in a friendly, timely manner.
• Has knowledge of the menu and can make suggestions.
• Anticipates guest needs and ensures satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction.
• Maintains guest history and offers a special service touch when opportunity arises.
• Accurately posts guest checks, processes payments and adheres to control procedures.
• Breakdown, clean and set-up of tables, buffets, and back-of-house areas.
• Plate, prepare food & beverage items and serve as indicated in standards.

Connaissances

Food & beverage service

Guest service

Interpersonal skills

English language

Spanish language

Food safety knowledge

Description du poste

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A historic landmark with modern energy. History comes to life with modern energy at Four Seasons Hotel Madrid. In the very heart of the capital - within walking distance of all the key attractions - seven historic buildings have been transformed into one dynamic destination. With rooftop dining by Spanish celebrity chef Dani García, Asian-Mediterranean cuisine at our award-winning modern cocktail bar and restaurant Isa, and a four-level Wellness Centre with a sun-splashed pool terrace, Four Seasons is bringing a new level of luxury and service to locals and guests alike.

About Four Seasons Hotel Madrid:

Four Seasons Hotel Madrid, a collection of seven heritage buildings is ideally situated near the business district and close to Madrid's major tourist attractions. A historical landmark redefining elegance, sophistication and urban luxury, located in Centro Canalejas Madrid.

After a careful restoration, Four Seasons Hotel Madrid, is hosting to 200 guest rooms including 39 suites, 22 luxury residences, 2 restaurants and bars including an expansive roof terrace, a cutting-edge Spa, stylish function spaces and luxury retail.

The Role of Server:

The Four Seasons Hotel Madrid is looking for servers to join our pre-opening team. This position is an essential member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Server position provides an enjoyable, expertly served beverage or dining experience conforming to Four Seasons standards of excellence for quality, professionalism and friendliness. Servers anticipate and service guests needs before being asked and are knowledgeable about all available menu options, beverage lists and daily specials.

The responsibilities for the position include:

• Takes orders for, serves (where applicable, prepares) food and beverages to guests as per standards in a friendly, timely and efficient manner.
• Having knowledge of the menu, with the ability to make suggestions.
• Anticipates guest needs, offers suggestions and ascertains satisfaction.
• Takes ownership of guest concerns and requests and acts decisively to ensure guest satisfaction when glitches occur.
• Is highly sensitive to guest preferences; assists in compiling guest history; offers a special service touch when an opportunity is presented.
• Accurately posts guest checks, processes payments and adheres to related control procedures in a vigilant manner.
• Breakdown, clean and set-up of tables, buffets, and food stations as well as the back‑ofhouse areas.
• Plate, prepare food & beverage items and serve as indicated in the Standards Training Manual.

Our Ideal Server will have:

We are looking for individuals that strive for excellence and are highly motivated team players. The ideal candidate will have prior Food & Beverage experience in a luxury resort/hotel setting and be able to work in a fast‑paced environment. The Server has direct contact with guests and as such, both excellent personal presentation and interpersonal skills are crucial. The ideal candidate will have a flexible schedule with the ability to work morning/afternoon shifts, weekends, and holidays as business requires.

Must have the legal right to work in Spain and have fluency in English and Spanish.

Four Seasons Hotels and Resorts can offer what many hospitality professionals dream of; the opportunity to build a life‑long career with global potential and a real sense of pride in work well done. We look for talent who share the Golden Rule - people who, by nature, believe in treating others as we would have them treat us. As Four Seasons works towards phenomenal growth in the next decade, our most valuable partners continue to be our talent, with whom we have a strong relationship based on the Golden Rule. This relationship is made tangible by the awards received year after year by Four Seasons on a corporate level, as well as by our hotels, resorts and residences around the world, making us an undisputed "employer of choice".