Luxury Concierge Intern - Mallorca

fourseasons; Islas Baleares; On-site; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Accommodation

Dry cleaning

Employee meals

Discounts

Shared accommodation option

Mental health support

Job summary

Four Seasons Resort Mallorca at Formentor seeks a Concierge Intern to support guest services, delivering personalized service and local destination guidance while learning luxury hospitality operations.

Under guidance, the intern will handle reservations, arrangements, and VIP requests, gain knowledge of local Mallorca offerings, and develop professional skills in a world-class resort environment.

Qualifications

• Legal authorization to complete an internship in Spain.

Responsibilities

• Provide personalized recommendations and expert destination guidance on local attractions, restaurants, cultural experiences, outdoor activities, wellness offerings, and bespoke excursions.
• Arrange and coordinate guest requests, including restaurant reservations, transportation, yacht charters, tours, spa appointments, activities, and special events.
• Deliver warm, intuitive, and anticipatory service, identifying opportunities to personalize each guest's stay and exceed expectations.
• Respond to guest inquiries and requests promptly, professionally, and efficiently through all communication channels, including in person, telephone, email, and messaging platforms.
• Maintain detailed knowledge of the resort's facilities, services, outlets, and experiences, as well as current information on the local area and destination offerings.
• Handle special requests and bespoke arrangements for VIP guests, celebrations, family travel, milestone occasions, and unique experiences.
• Coordinate closely with external partners, vendors, and local service providers to ensure seamless execution of guest arrangements and experiences.
• Collaborate effectively with Front Office, Guest Services, Guest Experience, Housekeeping, Food & Beverage, Security, and other resort departments to ensure guest requests are communicated and fulfilled efficiently.
• Support daily Concierge operations, including opening and closing procedures, daily checklists, operational reports, shift handovers, and follow-up on outstanding requests.
• Accurately document guest preferences, requests, and interactions within hotel systems to support personalized and consistent service throughout the guest journey.
• Assist with administrative responsibilities, including confirmations, vouchers, invoicing, billing verification, and vendor documentation.
• Develop an understanding of vendor agreements, contracts, and invoicing procedures, ensuring compliance with resort standards and financial procedures.
• Monitor and follow up on all guest arrangements to ensure services are delivered as expected and any issues are resolved proactively.
• Manage guest feedback, concerns, and service recovery opportunities with professionalism, empathy, and a solutions-oriented approach, escalating when appropriate.
• Promote resort experiences, amenities, and curated activities that enhance the guest experience and support resort revenue objectives.
• Maintain the highest standards of confidentiality, discretion, and professionalism when handling guest information, preferences, and sensitive requests.
• Ensure compliance with Four Seasons policies, service standards, and brand expectations while consistently delivering exceptional guest experiences.
• Drive resort vehicles or buggies within the property when required and authorized, adhering to all safety procedures and operational guidelines.
• Create meaningful guest connections and memorable experiences by embodying the Four Seasons Golden Rule and commitment to luxury hospitality excellence.

Skills

Customer service

Communication

Local knowledge

Attention to detail

Problem solving

Multitasking

Professionalism

Cultural awareness

Tech proficiency

Teamwork

Positive attitude

Education

Currently enrolled in Hospitality, Tourism, Business Administration

Tools

MS Office

Hotel management systems

Reservation platforms

Job description

Four Seasons Resort Mallorca at Formentor seeks a Concierge Intern to support guest services, delivering personalized service and local destination guidance while learning luxury hospitality operations.

Under guidance, the intern will handle reservations, arrangements, and VIP requests, gain knowledge of local Mallorca offerings, and develop professional skills in a world-class resort environment.