Luxury Guest Services Intern – Front Desk & Concierge

fourseasons; Islas Baleares; On-site; EUR 12,000 - 16,000; Full time

Benefits offered by this job

Free accommodation at other Four Seasa

Employee meals

Dry cleaning for uniforms

Discounts at hotel restaurants

Mental health support

Job summary

Four Seasons Resort Mallorca at Formentor is seeking a Guest Service Intern to support front office and guest relations, gaining hands-on experience in check-in/out, concierge, and service recovery. You will learn luxury service principles while delivering memorable experiences for our guests.

This seasonal, full-time internship offers exposure to a world-class luxury operation in Mallorca. Fluency in English and Spanish and a passion for hospitality are essential as you collaborate with diverse

Qualifications

• Currently enrolled in Hospitality, Tourism, Business Administration, or a related field.
• Fluency in English and Spanish.
• Legal authorization to complete an internship in Spain.
• Strong customer service and ability to work in a multicultural luxury environment.

Responsibilities

• Greet guests on arrival and provide a warm, professional first impression.
• Assist with luggage handling and escort guests to rooms.
• Provide information about hotel facilities and local area.
• Support front office operations and guest inquiries.
• Coordinate with hotel teams to ensure seamless guest experiences.
• Learn safety, security, and emergency procedures.

Skills

Customer service

Communication

Hospitality mindset

Team player

Flexibility

Education

Hospitality/ Tourism/ Business Administration (enrolled)

Job description

Four Seasons Resort Mallorca at Formentor is seeking a Guest Service Intern to support front office and guest relations, gaining hands-on experience in check-in/out, concierge, and service recovery. You will learn luxury service principles while delivering memorable experiences for our guests.

This seasonal, full-time internship offers exposure to a world-class luxury operation in Mallorca. Fluency in English and Spanish and a passion for hospitality are essential as you collaborate with diverse