Seasonal Guest Experience Intern — Luxury Hospitality

Four Seasons; Islas Baleares; Presencial; EUR 11.000 - 17.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary Accommodation at other 四

Complimentary Dry Cleaning forEmployee

Complimentary Employee Meals

Discounts at our hotel restaurants

Discounts on local services

Possibility of accommodation and trasn

Descripción de la vacante

Four Seasons Resort Mallorca at Formentor is seeking a Guest Experience Intern to support the Guest Experience and Front Office teams in delivering personalized, memorable experiences across the guest journey. This internship offers hands-on exposure to guest engagement, service personalization, and cross-department collaboration.

You will learn to anticipate guest needs, uphold luxury standards, and develop a solid foundation in hospitality and guest experience management while working a

Formación

• Education: High school education or equivalent.
• Service Passion: Genuine enthusiasm for hospitality and delivering personalized guest experiences.
• Guest‑Centric Mindset: Ability to anticipate needs and tailor services to create memorable stays.
• Communication Skills: Strong interpersonal and communication skills with a professional and approachable attitude.
• Attention to Detail: Ability to notice guest preferences and ensure consistency in service delivery.
• Teamwork: Collaborative approach and willingness to support different departments.
• Problem‑Solving Skills: Ability to handle guest interactions calmly and effectively.
• Languages: Reading, writing, and oral proficiency in English and Spanish; additional languages are an asset.
• Flexibility: Willingness to work rotating shifts, including weekends and holidays.
• Legal Requirement: Authorization to work in Spain.

Responsabilidades

• Welcome and engage guests in a warm, professional, and proactive manner, ensuring they feel valued from arrival to departure.
• Support the creation of personalized guest experiences by identifying preferences, special occasions, and individual needs.
• Assist guests with inquiries related to hotel services, facilities, operating hours, in‑house events, and key personnel.
• Provide recommendations and information about the city, local attractions, restaurants, and cultural experiences.
• Respond to guest requests and feedback in a timely and professional way, escalating or supporting service recovery when needed.
• Collaborate with Front Office, Concierge, Guest Services, Housekeeping, and F&B teams to ensure seamless service delivery.
• Support reservations, special requests, and coordination of guest experiences and amenities when required.
• Maintain a visible presence in the lobby, greeting guests and offering assistance proactively.
• Assist with administrative and operational Guest Experience tasks as needed.

Conocimientos

Customer service mindset

English proficiency

Spanish proficiency

Hospitality passion

Communication skills

Attention to detail

Teamwork

Problem solving

Flexibility

Work authorization in Spain

Educación

High school education or equivalent

Currently enrolled in Hospitality/ Tourism or related field

Descripción del empleo

Four Seasons Resort Mallorca at Formentor is seeking a Guest Experience Intern to support the Guest Experience and Front Office teams in delivering personalized, memorable experiences across the guest journey. This internship offers hands-on exposure to guest engagement, service personalization, and cross-department collaboration.

You will learn to anticipate guest needs, uphold luxury standards, and develop a solid foundation in hospitality and guest experience management while working a