Luxury Concierge & Events Specialist

Celebrity Cruises; Madrid; On-site; EUR 35,000 - 55,000; Full time

Job summary

Celebrity Cruises seeks a Concierge within the Guest Relations team to own the VIP, Groups, Loyalty, and Concierge Class experiences aboard the ship, ensuring seamless execution and memorable service.

The role requires outstanding hospitality, communication, and organizational skills; you will anticipate guests' needs, manage the Concierge lounge and spaces, and coordinate requests across hotel and marine departments.

Qualifications

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Responsibilities

• Acts as primary contact, advocate and representative for all guests, with increased focus on the VIP list, Loyalty, Groups and Concierge events, reacting efficiently and effectively to achieve impeccable results.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner.
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.

Skills

English language proficiency

Job description

Celebrity Cruises seeks a Concierge within the Guest Relations team to own the VIP, Groups, Loyalty, and Concierge Class experiences aboard the ship, ensuring seamless execution and memorable service.

The role requires outstanding hospitality, communication, and organizational skills; you will anticipate guests' needs, manage the Concierge lounge and spaces, and coordinate requests across hotel and marine departments.