Concierge - SPAIN - CEL

Celebrity Cruises; Madrid; Presencial; EUR 20.000 - 30.000; Jornada completa

Descripción de la vacante

Celebrity Cruises is seeking a Front Desk/Receptionist in Madrid to act as the primary contact for all guests, particularly focusing on VIP lists and events. The ideal candidate has 2-3 years of experience in a 4 or 5-star hotel and strong English communication skills.

Responsibilities include managing guest concerns with professionalism, maintaining the luxurious environment of the concierge lounge, and coordinating personalized guest services. This role requires strong leadership and a focus on guest satisfaction.

Formación

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 years of experience as Front Desk/Receptionist in a 4 or 5-star hotel.
• Experience in handling events with 80+ guests.

Responsabilidades

• Acts as primary contact and advocate for all guests, focusing on VIPs, loyalty, and events.
• Responds to escalated guest concerns in a professional and positive manner.
• Maintains appearance and ambiance of the Concierge lounge and loyalty spaces.
• Coordinates special requests for personalized services for guests.
• Leads by example, maintaining composure and treating all with respect.

Conocimientos

English communication

Guest services experience

Event handling

Descripción del empleo

Qualifications

• Ability to speak English clearly, distinctly and cordially with guests.
• 2-3 yrs background experience as Front Desk/Receptionist in a 4 or 5 * Hotel.
• Experience in handling different types of events with 80+ guests.
• Guest services shipboard experience is an advantage.

Essential duties and responsibilities

• Acts as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate.
• Responds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
• Maintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment
• Maintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences
• Coordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc.
• As an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership.