Lux Night Manager: Elite Guest Experience & Operations

IHG Hotels & Resorts

Cebreros

On-site

EUR 28,000 - 42,000

Full time

6 days ago

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Job summary

Six Senses Quexigal Palace is seeking a Night Manager to lead the Front Office team and safeguard luxury service standards. The role requires managing check-in/out, guest billing, and coordinating with Reception, Concierge, Reservations, Housekeeping and F&B to ensure seamless operations.

Fluency in English is essential; Spanish is a plus. The ideal candidate will have a hotel management degree and 3+ years in a similar luxury setting, with supervisory experience and a strong focus on guest

Qualifications

Bachelor’s degree in Hotel Management or related field plus two years front office/guest services experience with supervisory responsibilities.
More than three years experience in a similar hotel operations role preferred.
Fluent in English; Spanish is a plus.

Responsibilities

Maintain knowledge of facilities, services, room categories, rates, packages, policies and reservations procedures.
Understand and enforce hotel policies on guaranteed reservations, cancellations, and no-shows.
Coordinate with Reception, Concierge, Reservations, Housekeeping and F&B for seamless guest service.
Lead, coach and develop Front of House hosts and conduct performance reviews.
Ensure accurate check-in/check-out procedures and guest billing with a warm farewell.
Maintain brand standards, safety policies and operational procedures across departments.