Lobby & Guest Experience Intern – Luxury Hotel

Hospitaliti; Barcelona; On-site; EUR 7,800 - 10,000; Part time

Job summary

SLS Barcelona is seeking a Lobby Ambassador Intern in Barcelona to join the Front Office and Guest Experience teams. You will be a key contact in the lobby, delivering exceptional service from arrival to departure and ensuring memorable first and last impressions.

You will welcome guests, act as a brand ambassador, assist with check-in/check-out, and provide accurate information about hotel facilities and local attractions.

Qualifications

• You’re pursuing a bachelor’s or master’s degree in hospitality or a related field.
• You can sign an agreement with your school for a period of preferably 6 months.
• Proficient knowledge of computer systems such as Microsoft Word, Excel & Outlook.

Responsibilities

• Welcome guests warmly upon arrival and departure, creating a positive first impression.
• Maintain a visible lobby presence as brand ambassador.
• Assist with check-in/check-out flow and guest inquiries with professionalism.
• Provide information about facilities, services, events and local attractions.
• Ensure guest needs are anticipated and personalized where possible.

Skills

Fluent Spanish

Fluent English

Additional languages valuable

MS Word

MS Excel

Outlook

Education

Bachelor’s or Master’s in Hospitality or related field

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

SLS Barcelona is seeking a Lobby Ambassador Intern in Barcelona to join the Front Office and Guest Experience teams. You will be a key contact in the lobby, delivering exceptional service from arrival to departure and ensuring memorable first and last impressions.

You will welcome guests, act as a brand ambassador, assist with check-in/check-out, and provide accurate information about hotel facilities and local attractions.