Reservations Department Internship

SLS Barcelona; Barcelona; Presencial; EUR 8900 - 11.000; A tiempo parcial

Descripción de la vacante

SLS Barcelona, a five-star urban resort, seeks a Reservations intern to support the reservations team. Reporting to the Reservations Manager, you will assist guests with reservations, provide tailored recommendations, and ensure a smooth booking journey.

You will handle requests, verify details, update guest profiles, and collaborate with Sales, Front Office and Finance to maintain rate parity and inventory.

Formación

• Candidates must be studying hospitality management or a related field.
• Commitment of preferably 6 months with school agreement.
• Excellent verbal and written communication in English, Spanish and French.
• Strong attention to detail and ability to multitask in a fast-paced environment.

Responsabilidades

• Handle all guest room reservation requests, modifications, and cancellations following policies.
• Assist guests with enquiries, offering personalized recommendations for bookings.
• Ensure reservation accuracy across all details including channels and profiles.
• Communicate guest preferences and special requests to Front Office for smooth operations.
• Identify discrepancies in rate mapping or offers and escalate to Revenue Manager.
• Monitor and follow up on potentially fraudulent reservations to protect revenue.
• Manage no-shows and non-guaranteed reservations to maximize occupancy.
• Support distribution channels to maintain rate parity and align with commercial strategy.
• Coordinate with Sales, Front Office, Concierge, Finance and other stakeholders.
• Drive upselling opportunities within guidelines to enhance guest satisfaction and revenue.

Conocimientos

Multitasking

Attention to detail

Communication skills

Problem solving

Team player

Adaptability

Fluent English, Spanish, French

Educación

Bachelor's/Master's in Hospitality Management

Descripción del empleo

Company Description

SLS Barcelona, a five-star urban resort of extraordinary experiences, brings a new variety of seaside glamour, indulgence and excellence to Barcelona’s waterfront district of Port Forum. Here the hallmarks of an SLS wonderland – playful ambiance, VIP treatment, and theatrical experiences - meet idyllic views to set a lavish stage for the extraordinary to unfold. The only 5-star hotel in the city to feature a terrace off every guestroom (471 in total), SLS Barcelona is all-encompassing in its delight, offering an array of exclusive amenities including rooftop dining and bars, three inviting swimming pools, a spacious 800 square-meter ballroom with abundant natural light, break out rooms catering to all size of meetings, a rejuvenating spa, and a state-of-the-art fitness centre. Say farewell to the ordinary, and hello to the extraordinary!

Job Description

We are looking for a Reservations intern to join SLS Barcelona. Reporting to the Reservations Manager, you will be responsible for assisting guests with their reservations, providing tailored recommendations to meet their needs, and delivering exceptional support throughout the booking journey.

Key responsibilities

• Handle all guest room reservation requests, modifications, and cancellations in accordance with established policies and procedures.
• Assist guests with reservation enquiries, providing personalized recommendations and ensuring an exceptional booking experience.
• Ensure reservation accuracy across all booking details, including market segments, channels, routing instructions, traces, and guest profiles.
• Review and verify all daily reservations, ensuring guest preferences, special requests, and reservation details are accurately communicated to the Front Office team to support smooth operations and avoid discrepancies.
• Identify discrepancies or errors in rate mapping, room mapping, offers, and distribution channels, promptly escalating them to the Revenue Manager to ensure timely resolution.
• Monitor and follow up on potentially fraudulent reservations that may impact revenue performance.
• Manage no-shows and non-guaranteed reservations to maximize inventory utilization.
• Ensure all distribution channels effectively support the hotel's commercial strategy while maintaining rate parity.
• Maintain effective communication with key departments, including Sales, Front Office, Concierge, Finance, and any other relevant stakeholders.
• Drive upselling opportunities in line with established guidelines to enhance guest satisfaction and maximize revenue.

Qualifications

• You are studying a bachelor's / master’s degree in hospitality management or a related field.
• You have the possibility to sign an agreement with your school for a period of preferably 6 months.
• Ability to multitask, work in a fast-paced environment and have a high- level attention to detail.
• Excellent verbal and written communication skills. Fluency in English, Spanish, and French is required.
• You take ownership of important issues, solve problems, and make effective decisions.
• You learn quickly and adapt to SLS’S unique culture.
• You are humble and open to ideas. We leave our ego at the door and help get things done.
• You’re up for doing things differently and trying (almost) everything once.
• You want to be part of a team that works hard, supports each other and has fun along the way.
• You show a positive attitude, and you are eager to learn, with an open mind and a passion for challenges.

Additional Information

What's in it for you...

• The opportunity to be part of an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
• The chance to challenge the norm and work in an environment that is both creative and rewarding.
• Become part of a team that’s very passionate about creating great hospitality experiences.