Guest Experience & Quality Intern

Ennismore; Barcelona; On-site; EUR 8,928 - 13,392; Full time

Job summary

Ennismore is seeking a Guest Services & Quality Intern for SLS Barcelona, a premier hotel on the waterfront. This role involves assisting the Call Center Manager to enhance guest experiences through effective communication and service coordination.

Applicants should be studying in hospitality-related fields, exhibit exceptional customer service skills, and be fluent in both Spanish and English. The internship provides a unique opportunity to join a passionate team focused on creating memorable stays.

Qualifications

• Ability to sign an internship agreement with your school for a preferred six-month period.
• Capability to multitask and maintain a high level of attention to detail.
• Passionate about delivering outstanding guest service.

Responsibilities

• Answer internal and external phone calls promptly and courteously.
• Manage guest requests during their stay.
• Coordinate with other departments to ensure timely fulfillment of guest needs.
• Handle Room Service and reservation requests.

Skills

Excellent verbal and written communication skills

Fluent in Spanish and English

Proficient knowledge of Microsoft Word, Excel, and Outlook

Strong relationship-building skills

Ability to handle demanding situations calmly

Education

Studying a bachelor’s or master’s degree in hospitality or a related field

Job description

Ennismore is seeking a Guest Services & Quality Intern for SLS Barcelona, a premier hotel on the waterfront. This role involves assisting the Call Center Manager to enhance guest experiences through effective communication and service coordination.

Applicants should be studying in hospitality-related fields, exhibit exceptional customer service skills, and be fluent in both Spanish and English. The internship provides a unique opportunity to join a passionate team focused on creating memorable stays.