Hebrew Speaking Customer Service Agent - Work In Bulgaria - Paid Relocation

Mercier Consultancy MD; España; Remote; EUR 10,000 - 15,000; Full time

Benefits offered by this job

Competitive Salary

Monthly Performance Bonus

Fully Paid Relocation Package

Fully Paid Training

Private Gym

And Much More...

Job summary

A customer service consultancy is seeking a Hebrew Speaking Customer Service Agent to provide outstanding support to Hebrew-speaking clients. The role involves assisting customers through various channels and ensuring satisfaction. Candidates should have fluency in Hebrew, customer service experience, and excellent communication skills. This position offers a competitive salary, monthly performance bonuses, and a fully paid relocation package to Bulgaria, making it an exciting opportunity for personal and professional growth.

Qualifications

• Fluency in Hebrew (both written and spoken); proficiency in English is preferred.
• Previous experience in customer service, preferably in a remote or international environment.
• Strong communication and interpersonal skills with a commitment to customer service excellence.
• Ability to resolve issues calmly and professionally.
• Willingness to relocate to Bulgaria and adapt to a new culture with relocation support.
• Familiarity with CRM systems and basic office software.

Responsibilities

• Assist Hebrew-speaking customers through various channels, including phone, email, and chat.
• Deliver exceptional and personalized support, ensuring high levels of customer satisfaction.
• Resolve customer complaints and inquiries promptly.
• Document all interactions accurately in the CRM for follow-up and QA.
• Collaborate with internal teams to address complex issues and stay informed on product updates.

Skills

Fluency in Hebrew

Customer service experience

Strong communication skills

Problem-solving ability

Remote work capable

Relocation willing

Tools

CRM systems

Office software

Job description

Mercier Consultancy MD is excited to announce an exceptional opportunity for a Hebrew Speaking Customer Service Agent to join a vibrant team, with the advantage of working in beautiful Bulgaria and paid relocation support. In this role, you will be responsible for providing outstanding customer service to Hebrew-speaking clients, ensuring they receive the support needed regarding our products and services.

Responsibilities

• Assist Hebrew-speaking customers through various channels, including phone, email, and chat, addressing inquiries and providing information on products and services
• Deliver exceptional and personalized support, ensuring high levels of customer satisfaction
• Resolve customer complaints and inquiries promptly, employing a professional and empathetic approach
• Document all customer interactions accurately in the CRM system for follow-up and quality assurance
• Work closely with internal teams to address and resolve more complex customer issues as needed
• Stay informed about product developments and company policies to provide up-to-date support

Requirements

• Fluency in Hebrew (both written and spoken); proficiency in English is preferred
• Previous experience in customer service, preferably in a remote or international environment
• Strong communication and interpersonal skills with a commitment to customer service excellence
• Ability to resolve issues efficiently while maintaining a calm and professional demeanor
• Familiarity with CRM systems and basic office software
• Self-motivated with the ability to work independently in a remote work environment
• A willingness to relocate to Bulgaria and embrace a new culture with paid relocation support

Benefits

• Competitive Salary
• Monthly Performance Bonus
• Fully Paid Relocation Package
• Fully Paid Training
• Private Gym
• And Much More...