Líder de Experiencia del Cliente - Aftermarket

Grupo Dia; Toledo; In loco; EUR 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Marelli is seeking a Sr. Customer Experience Manager - Aftermarket to lead the Aftermarket Customer Service, Field Service, Engineering, and Overhaul & Repair teams across the installed base.

You will drive a fast, responsive customer experience while delivering profitable growth and ensuring alignment with OEM capture and leakage reduction objectives. You will own the order-management process, translate customer needs into engineered solutions, and collaborate with Sales, Product Management,

Competenze

• Bachelor's degree in engineering or an equivalent technical discipline.
• Demonstrated people leadership and business ownership across quoting, order execution, engineering, field service, and/or repair operations.
• Strong customer orientation, commercial judgment, analytical capability, and bias for speed, accountability, and continuous improvement.
• Fluent Spanish and English; able to work effectively across Sales, Operations, Engineering, Quality, Finance, global teams, and customers.

Mansioni

• Lead and develop the Customer Service, Engineering, Field Service, and Overhaul & Repair teams with clear ownership and strong cross-functional collaboration.
• Deliver bookings, revenue, margin, cash, quality, EHS, and customer-satisfaction commitments while improving productivity and succession depth.
• Track a focused scorecard including quote volume, turnaround, conversion, order responsiveness, and customer outcomes.
• Own quote performance, lead the order-management process from receipt through delivery and closure, and ensure communication meets customer expectations.

Conoscenze

People leadership

Business ownership

Customer orientation

Analytical capability

Bias for speed

Cross-functional collaboration

Formazione

Bachelor's degree in engineering or equivalent technical discipline

Descrizione del lavoro

Marelli is seeking a Sr. Customer Experience Manager - Aftermarket to lead the Aftermarket Customer Service, Field Service, Engineering, and Overhaul & Repair teams across the installed base.

You will drive a fast, responsive customer experience while delivering profitable growth and ensuring alignment with OEM capture and leakage reduction objectives. You will own the order-management process, translate customer needs into engineered solutions, and collaborate with Sales, Product Management,