Remote Sales Consultants - Castilla La Mancha

Secure Legacy Limited; Albacete; Remote; EUR 60,000 - 90,000; Full time

Job summary

Caterpillar Inc. in Europe and West Africa seeks a Dealer Sales Development Consultant to transform dealer sales teams into trusted advisors by building customer-back selling skills and strengthening value-selling adoption.

The role supports the Dealer of the Future initiative and collaborates with Global Commercial Talent Development. The position emphasizes training deployment, leadership development, and program effectiveness across the EAME distribution services COE.

Qualifications

• Customer-focused approach aligning solutions to dealer needs
• Strong communication of complex concepts to diverse audiences
• Ability to advise clients and tailor training programs
• Ability to analyze situations and drive productive decisions
• Clear, effective written and verbal communication skills
• Structured problem-solving for organizational and process issues
• Build and maintain relationships with dealers, distributors and partners
• Knowledge of training processes and program execution

Responsibilities

• Be primary point of contact in their region for dealers and DSD teams for Sales & Leadership training
• Promote training modules and courses to dealers and regional teams, ensuring relevance to needs
• Manage intake of dealer training requests for defined territory
• Know product training strategies, resources, and contacts across Industry teams
• Gather dealer feedback and share insights with Global Commercial Learning to identify gaps
• Be knowledgeable of competency models, assessment tools, and learning platforms

Skills

Customer Focus

Service Excellence

Consulting

Decision Making

Effective Communications

Problem Solving

Relationship Management

Training Operations

Job description

Dealer Sales Development Consultant - Europe and West Africa

Santa Rosalia-Maqueda (Malaga), Malaga
R
Career Area:
Product Support
Job Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
Role Summary
Dealer Sales Development Consultant (Training Consultant): this role is critical for shifting dealer sales teams from transactional sellers to trusted advisors by building customer-back selling skills, equipping dealer teams to position solutions, not just products; strengthening value-selling and services adoption and enhancing key account management through relationship-driven consultation.
This position will reside in the EAME Distribution Services Division's COE-Marketing & Sales Operations team in support of Dealer of the Future efforts to drive consistent, differentiated customer experiences and build dealer sales force capabilities aligned to segment growth priorities. It will collaborate closely with the Commercial Learning team within Global Commercial Talent Development.
This role is responsible for the deployment and implementation of Dealer Sales & Leadership Development Processes to improve dealer salesforce commercial skills, dealer leaders' skills and the dealers' L&D organizations and learning effectiveness.

What Will You Do:

• Be primary point of contact in their region for dealers, District Industry and DSD teams for Sales & Leadership training
• Promote commercial training modules, courses and programs to dealers and regional & district teams; ensuring that courses and materials are relevant to dealers' needs and processes. Will engage primarily with dealer sales management, L&D and/or HR managers.
• Manage intake of dealer/district training requests for defined territory.
• Be knowledgeable of all Industry teams' product training strategies, resources & contacts.
• Gather regional dealer feedback and provide these insights to the Global Commercial Learning team to identify needs, gaps and improvement opportunities to ensure success of the training program.
• Be knowledgeable of Sales & Leadership competency models, assessment tools, learning solutions and learning platforms.
• Assess dealers' salesforce learning and development capability & advise dealers on key improvement areas.

What You Will Have:

• Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
• Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
• Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.
• Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
• Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
• Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
• Relationship Management: Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.
• Training Operations: Knowledge of training processes and procedures; ability to implement training related tasks and program to ensure smooth daily and strategic training operations.

Best Candidates Will Also Have:

• Experience working with dealer, distributor, reseller, or channel partner networks in a complex B2B environment.
• Proven background in sales enablement, commercial excellence, sales force effectiveness, or capability development programs.
• Experience assessing sales team capabilities and implementing development plans to improve commercial performance.
• Strong stakeholder management and consulting skills, with the ability to influence dealer leadership, Sales Managers, HR, and L&D teams.
• Fluency in English and French is mandatory. Additional language skills such as German, Spanish, or Italian are considered an advantage.