Last-Mile Operations Lead (Data-Driven)

Amazon Inc.; España; Remote; EUR 65,000 - 90,000; Full time

Job summary

Amazon Inc. is seeking a Central Operations Area Manager for a fixed-term contract in Spain. The role focuses on optimizing last-mile operations, cost, and partner experience, using data-driven insights to drive daily excellence.

The ideal candidate has proven leadership, strong communication, and a background in operations or logistics, with a Bachelor's degree and proficiency in English (CEFR B2/C1). The position involves leading up to 25 associates and implementing best practices.

Qualifications

• Experience managing people.
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams.
• Experience using data to influence business decisions.
• Knowledge of English at CEFR level B2/C1.
• Bachelor's degree.

Responsibilities

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Make decisions and execute in a fast-paced environment.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
• Serve as a problem solver and primary escalation point for the team of associates.
• Provide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis.
• Develop best practices and standard work; drive continuous improvement into our operation.
• Enforce SOP compliance and SLAs response times, and elevate any deviation from the standard.
• Maintain a full understanding of workflow and daily metrics goals.
• Review and update SOPs as required.
• Ensure work areas remain clean and are properly equipped.
• Identify and address safety hazards within the work area, and participate in safety initiatives.
• Provide vacation coverage for Program Managers.
• Provide direction to the team of associates utilizing independent judgment.
• Ensure successful area performance, through tracking and reporting metrics.

Skills

People management

Data-driven decisions

Clear communication

English proficiency

Process improvement

Cross-functional collaboration

Education

Bachelor's degree

Bachelor's degree or above in related field

Tools

SQL

Python scripting

MS Office

Job description

Amazon Inc. is seeking a Central Operations Area Manager for a fixed-term contract in Spain. The role focuses on optimizing last-mile operations, cost, and partner experience, using data-driven insights to drive daily excellence.

The ideal candidate has proven leadership, strong communication, and a background in operations or logistics, with a Bachelor's degree and proficiency in English (CEFR B2/C1). The position involves leading up to 25 associates and implementing best practices.