Remote Wind Operations Lead – Barcelona - Remote

Amazon; España; Remote; EUR 65,000 - 90,000; Full time

Job summary

Amazon Inc. is seeking a Central Operations Area Manager for a fixed-term contract in Spain. The role focuses on optimizing last-mile operations, cost, and partner experience, using data-driven insights to drive daily excellence.

The ideal candidate has proven leadership, strong communication, and a background in operations or logistics, with a Bachelor's degree and proficiency in English (CEFR B2/C1). The position involves leading up to 25 associates and implementing best practices.

Qualifications

• Experience managing people.
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams.
• Experience using data to influence business decisions.
• Knowledge of English at CEFR level B2/C1.
• Bachelor's degree.

Responsibilities

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Make decisions and execute in a fast-paced environment.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
• Serve as a problem solver and primary escalation point for the team of associates.
• Provide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis.
• Develop best practices and standard work; drive continuous improvement into our operation.
• Enforce SOP compliance and SLAs response times, and elevate any deviation from the standard.
• Maintain a full understanding of workflow and daily metrics goals.
• Review and update SOPs as required.
• Ensure work areas remain clean and are properly equipped.
• Identify and address safety hazards within the work area, and participate in safety initiatives.
• Provide vacation coverage for Program Managers.
• Provide direction to the team of associates utilizing independent judgment.
• Ensure successful area performance, through tracking and reporting metrics.

Skills

People management

Data-driven decisions

Clear communication

English proficiency

Process improvement

Cross-functional collaboration

Education

Bachelor's degree

Bachelor's degree or above in related field

Tools

SQL

Python scripting

MS Office

Job description

Central Operations Area Manager - FTC, Central OperationsDescription*This is a fixed term contract position*This position offers an exciting opportunity to make history and become a member of a team whose purpose is to solve complex challenges and create unprecedented customer experiences. We're looking for creative leaders with a passion for innovation, knack for problem solving, and dedication to creating world‑class customer experiences.The Central Operations Area Manager ensures positive interactions between Amazon drivers, third‑party companies, and Amazon Operators and delivers on operational objectives. Through the use of tools, management of a team of associates, and coordination with various partners, Assistant Shift managers are accountable for cost, customer experience, and delivery partner experience. In addition, you will be instrumental in developing best practices and standard work for the network. Area Managers will lead a team of up to 25 associates, serving as problem solver and primary escalation point for the team, provide periodic updates to Program Managers about status of the operation or any major escalations, allocate labor and train new associates, drive continuous improvement into our operation, and enforce SOP compliance and SLAs response times. Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( ) to know more about how we collect, use and transfer the personal data of our candidates. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Responsibilities

• Responsible for last-mile customer experience, last-mile cost, and delivery partner experience.
• Use data-driven decision making to achieve daily operational excellence.
• Make decisions and execute in a fast-paced environment.
• Leverage quantitative analysis to identify best practices that improve customer, cost, and delivery partner outcomes.
• Develop processes and systems to achieve metrics, often requiring scrappy solutions to temporarily overcome technical limitations. The ability to scale will be critical to all processes.
• Serve as a problem solver and primary escalation point for the team of associates.
• Provide periodic updates to Program Managers about the status of the operation or any major escalations, on a daily basis.
• Develop best practices and standard work.
• Drive continuous improvement into our operation.
• Enforce SOP compliance and SLAs response times, and elevate any deviation from the standard.
• Maintain a full understanding of workflow and daily metrics goals.
• Review and update SOPs as required.
• Ensure work areas remain clean and are properly equipped.
• Identify and address safety hazards within the work area, and participate in safety initiatives.
• Provide vacation coverage for Program Managers.
• Provide direction to the team of associates utilizing independent judgment.
• Ensure successful area performance, through tracking and reporting metrics.

Basic Qualifications

• Experience managing people.
• Experience communicating clearly and concisely with leadership, stakeholders, and cross-functional teams.
• Experience using data to influence business decisions.
• Knowledge of advanced English at CEFR level B2/C1.
• Bachelor's degree.

Preferred Qualifications

• Knowledge of Lean, Six Sigma and Kaizen techniques.
• Experience in logistics.
• Experience working with the MS Office suite (Word, Excel, Outlook) in a professional environment.
• Experience working in a fast-paced, rapidly changing operations environment.
• Experience in program management, logistics, operations, supply chain, transportation or equivalent.
• Experience leading process improvements.
• Experience working in a fast paced, quickly changing or international environment.
• Bachelor's degree or above in Operations, Business, Project Management or Engineering.
• Experience with SQL and Python scripting.
• Experience designing or facilitating business review mechanisms.
• Experience building operational playbooks, standard work, or process documentation.