Customer Success Specialist (Evening schedule)

Jobgether; España; Remote; EUR 31,000 - 47,000; Full time

Benefits offered by this job

Fully remote working arrangements

20 paid working days off per year

Comprehensive medical insurance

Psychological support via Pleso

Job summary

Jobgether is seeking a Customer Success Specialist for an Evening Schedule in Spain. You will support Bronze VIP customers, delivering personalized assistance and promoting platform campaigns to drive retention and engagement.

You will work with an international team in a fully remote environment, following a fixed 18:00–02:00 Kyiv time schedule with 7 hours per day. Prior iGaming exposure is a plus, but not required.

Qualifications

• Fluent English communication with international clients.
• Strong written and phone/email communication.
• Empathetic customer-focused mindset.
• Willingness to learn new tools and processes.

Responsibilities

• Deliver high-quality, personalized support to Bronze VIP customers to ensure satisfaction.
• Handle requests from the Retention team and support loyalty initiatives.
• Promote platform activities and campaigns to engage users.
• Conduct conversations with Bronze VIP customers to collect feedback and identify improvements.
• Increase satisfaction through proactive communication and issue resolution.
• Identify opportunities to upgrade Bronze VIP users to higher tiers.

Skills

Fluent English

Excellent communication

CRM skills

Objection handling

KPI driven

iGaming experience

Tools

CRM software

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Customer Success Specialist (Evening Schedule) based in Spain.

We are looking for a customer-focused Customer Success Specialist to join an international VIP Service team within a dynamic, technology-driven environment. In this role, you will provide personalized support to customers in the Bronze VIP segment, helping them get the most value from available products and services. You will build strong customer relationships, understand individual preferences, and proactively identify opportunities to improve satisfaction and engagement. Through effective communication and tailored recommendations, you will contribute to customer retention and encourage users to progress toward higher VIP levels. You will also support promotional activities and collaborate with internal teams to deliver an outstanding customer experience. This fully remote opportunity offers a stable evening schedule, a supportive international team, and opportunities for professional growth.

Accountabilities:

• Deliver high-quality, personalized customer support to users within the Bronze VIP segment, ensuring a positive and consistent customer experience.
• Handle requests and assignments from the Retention team, supporting customer engagement and loyalty initiatives.
• Promote platform activities and campaigns, including tournaments, lotteries, quests, and other interactive experiences.
• Conduct interviews and conversations with Bronze VIP customers to collect feedback, understand their preferences, and identify opportunities to improve their experience.
• Increase customer satisfaction through proactive communication, personalized assistance, and effective issue resolution.
• Identify opportunities to convert Bronze VIP users into higher-tier VIP customers by presenting relevant products, services, and benefits.
• Handle customer objections professionally, addressing concerns and communicating product value in a persuasive and customer-oriented manner.
• Assist customers with verification procedures whenever necessary.
• Work toward established KPIs and individual performance objectives while maintaining high service standards.
• Maintain and continuously develop knowledge of existing products, services, tools, and newly introduced features.
• Collaborate with internal teams to ensure smooth customer interactions and effective execution of retention initiatives.
• Follow a consistent Monday-to-Friday evening schedule from 18:00 to 02:00 Kyiv time, consisting of 7 working hours and a 1-hour break, with no rotating shifts.

Requirements:

• Fluent English proficiency, both written and spoken, with the ability to communicate confidently and professionally with international customers.
• Excellent communication skills, including the ability to interact effectively with customers through email and phone calls.
• Strong interpersonal and customer relationship management abilities.
• Experience handling customer objections and resolving concerns while maintaining a positive customer experience.
• Ability to engage customers, generate interest in additional products and services, and effectively communicate product benefits.
• A customer-oriented mindset, with a genuine interest in understanding customer needs and improving satisfaction.
• Empathy, patience, and emotional resilience when managing challenging customer situations.
• Strong persuasion and relationship-building skills, with the ability to create positive and engaging customer interactions.
• Willingness to learn new tools, systems, and processes, and continuously develop product knowledge.
• Good organizational and time-management skills, with the ability to prioritize responsibilities and meet established deadlines.
• A proactive, adaptable, and results-driven approach, with the motivation to achieve individual KPIs.
• Previous experience in the iGaming industry is considered an advantage but is not mandatory.

Benefits:

• Fully remote working arrangements.
• Stable Monday-to-Friday evening schedule, with fixed working hours and no rotating shifts.
• 20 paid working days off per year, in addition to public holidays and paid sick leave.
• Comprehensive medical insurance covering treatment at leading healthcare facilities.
• Coverage for psychological support and counseling through the Pleso platform.
• Monthly flexible benefits allowance that can be used for hobbies, sports, personal interests, and lifestyle activities.
• Individual learning and development budget to support professional growth and personal interests.
• Access to corporate English lessons, professional workshops, training sessions, and an online learning library.
• Structured career development opportunities, including regular performance reviews, mentoring programs, and clear career progression plans.
• Regular team-building activities, corporate events, workshops, and social initiatives.
• Collaborative and supportive international working environment that encourages teamwork, openness, and proactive communication.
• Modern technological infrastructure and automated processes designed to reduce routine tasks and support professional development.
• A flexible and autonomous work culture with minimal bureaucracy and opportunities to contribute ideas and improvements.